Hitesh Kakkar
Faridabad
Summary
IT Administrator with 9 years of experience in optimizing business operations through strategic use of human and technical resources. Expertise in hardware networking, user support, remote support, software installation, and system configuration. Adept at managing employee onboarding and exit processes, ensuring seamless transitions. Proven ability to integrate emerging technologies to enhance IT efficiency, improve service delivery, and reduce response times, ensuring consistent and secure operations. Strong track record in large-scale software deployments, network buildouts, and data security, with a commitment to delivering excellence in all IT-related tasks, including troubleshooting and system administration.
Overview
9
9
years of professional experience
Work History
IT Administrator
Empower School of Health
01.2020 - Current
- User Support Provide technical assistance to staff, guiding them through troubleshooting processes face-to-face or over the phone.
Troubleshoot and resolve hardware and software issues reported by users. - Software and Hardware Installation Install and configure software applications and hardware systems, including network printers and peripheral devices.
Plan, implement, and test system upgrades for hardware and software, such as file servers, print servers, and application servers. - Account and Workstation Setup Set up user accounts and configure workstations for efficient use.
Monitor system performance to ensure optimal operation according to requirements. - Network and System Maintenance Maintain network and system security, safeguarding against potential threats.
Monitor network traffic and performance metrics to detect and resolve potential issues. - Upgrades and System Optimization Plan and execute system upgrades with new hardware and software releases.
Diagnose and resolve performance issues in hardware and software, optimizing system operations. - Security and Performance Monitoring Analyze network activity to ensure security and maintain operational efficiency.
Implement and manage security protocols to address vulnerabilities and maintain system integrity. - Key Projects and Platforms Managed
- Empower’s Big Learning Platform Create and manage pages, oversee platform maintenance, and manage AWS infrastructure.
- Global Fund (Financial Evaluation of Supply Chain) Responsible for platform maintenance and support for a certificate course on financial evaluation.
- Alliance for Green Resolution in Africa (AGRA) Maintain and support a platform focused on enhancing skills in the food value chain for African professionals.
- Gain India & JNJ Built and configured Moodle platforms, with a focus on improving supply chain management and healthcare knowledge.
- Takeda/Intrahealth Built and configured Moodle platforms, with a focus on improving supply chain management and healthcare knowledge.
- Internal Websites & Platforms (Empower) Manage internal CMS platforms and websites, including backend content management.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Website content management and backend page creation.
- AWS account management, including installing and configuring Linux, Ubuntu, Windows, and EC2 instances.
- Working with and configuring Moodle LMS platforms for various projects and clients.
System Administrator
Satyam Caterers Pvt ltd
01.2018 - 01.2020
- Tally Software Administration: Managed the admin section of Tally software, including handling admin data and ensuring smooth system operations by maintaining proper design and configuration.
Resolved troubleshooting issues related to Tally, maintaining network and system security to ensure uninterrupted service.
- Network and System Management: Monitored and maintained the integrity of networks, including network facilities, individual machines, personal computers, and printers.
Evaluated and optimized system performance, including managing server deployment and security.
Installed and configured network printers, peripheral devices, and ensured proper system hardware and software functionality.
Developed and tested installation and updates for file servers, print servers, and application servers.
- Onboarding and Offboarding: Managed the onboarding and offboarding processes for employees, ensuring systems access and security were properly handled.
- System Performance Monitoring & Reporting: Monitored networks and devices, diagnosing and resolving technical issues swiftly.
Completed detailed reports on network and system performance, including downtime analysis and resolutions.
- Technology Usability & Improvements: Worked with users to identify areas for improving technology usability and efficiency.
Researched and recommended new technologies and strategies to enhance system performance and network security.
- Policy & Procedure Development: Developed and documented network policies, procedures, and standards to ensure operational consistency and security.
- System Upgrades & Optimization: Planned and implemented system upgrades for both hardware and software, ensuring systems remain up-to-date with the latest releases and technology trends.
Desktop Support Engineer
Farsight IT Solution Pvt Ltd
01.2016 - 01.2018
Payroll Software And IT Support
- Payroll Software Management
- Managed payroll software at the front end, coordinated with clients, and handled system configurations.
- Virtual Machine (VM) Configuration
- Configured Virtual Machines and managed both hardware networks and software configurations.
- Desktop & Hardware Management
- Maintained an accurate inventory of installed desktop hardware and software components.
Configured and installed desktop computer systems, devices, and software for employees and sub-organizations. - System Security & Threat Removal
- Removed malware, ransomware, and other security threats from laptops and desktop systems.
Monitored system performance to ensure network integrity and operational efficiency. - Office Moves & Workstation Setup
- Relocated and configured computer devices and phones during office moves or new employee setups.
- System & Server Maintenance
- Maintained servers and systems to ensure full network operation, even during peak periods.
Installed, configured, and maintained operating systems and applications. - User Support & Troubleshooting
- Explained technical issues in clear terms for non-technical users.
Troubleshot potential problems, resolved them quickly, and documented support interactions for future reference. - Software & Hardware Deployment
- Tested new software and hardware before deployment, configured systems, and followed up with users to ensure satisfaction.
Generated reports to track system performance and analyze trends. - User Account Management
- Created user accounts, assigned permissions, and maintained security protocols.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and installed computer systems for other sub-organizations.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Process Improvement
- Streamlined repair processes and updated procedures to ensure consistency in support actions.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Master's - Master of Computer Application
Status: Pursuing
Bachelor's - Bachelor of Computer Applications
Status: Completed
Diploma - Computer, Hardware, and Network System
Status: Completed
12th - 12th
- Board: HBSE
- Status: Completed
10th - 10th
- Board: HBSE
- Status: Completed
Skills
- Technical Skills
Hardware & Software Expertise
Hardware Troubleshooting
Remote Support
Software Installation
Program Installations
Hardware Installation
PC Diagnostics
System Upgrades
System & Network Management
Configuration Management
Incident Management
Server Management
Mobile Device Management
LAN and WAN Control
System Administration
Data & Information Security:
Database Administration
Data Management
Information Security
Virus Protection
Data Backup
User & Technical Support
User Support
Technical Troubleshooting
Technical Support
Written Communication
Team & Vendor Collaboration
Team Collaboration
Vendor Relationship Management
- Hard-working
- Honest
- Punctual
- Resilient
- Fast Learner
- Multitasking
- Team Leader
Operational Management
Startup and Shutdown Management
Application Configuration
Problem-Solving
Keyareasofexpertise
- Maintaining Computer Systems: Ensure optimal performance and stability of computer systems across the organization.
- System Installations & Upgrades: Complete system installations and manage upgrades for hardware and software.
- Network Security Management: Oversee and enhance network security measures to safeguard data and system integrity.
- Data Storage & Retrieval: Manage and monitor data storage systems, ensuring efficient retrieval and backup processes.
- Security Systems Implementation: Install and implement effective security systems to protect against unauthorized access and threats.
- Data Backup & Retrieval: Oversee data backup processes and implement reliable retrieval systems to prevent data loss.
- Troubleshooting & Issue Resolution: Resolve system and program issues quickly to ensure minimal downtime.
- Network & Security Assessments: Regularly assess existing network servers, operating systems, and security programs to ensure they meet organizational requirements.
- AWS Machine Creation: Proficient in creating and managing AWS instances for scalable infrastructure solutions.
- Moodle LMS Configuration: Install and configure basic themes for Moodle LMS, ensuring a user-friendly learning environment.
- WordPress CMS Management: Install, configure, and update WordPress CMS, along with basic HTML page updates for website management.
- Asset Management: Maintain accurate records of IT assets and ensure optimal utilization.
- Vendor Management: Collaborate with vendors to negotiate contracts, manage relationships, and ensure quality service delivery.
- Team Management: Lead and manage teams effectively to enhance productivity and achieve organizational goals.
Hobbies and Interests
- Internet Surfing
- Playing Computer Games
Timeline
IT Administrator - Empower School of Health
01.2020 - Current
System Administrator - Satyam Caterers Pvt ltd
01.2018 - 01.2020
Desktop Support Engineer - Farsight IT Solution Pvt Ltd
01.2016 - 01.2018
Mangalayatan University - Master's, Master of Computer Application
Sam Higginbottom University - Bachelor's, Bachelor of Computer Applications
DICS - Diploma, Computer, Hardware, and Network System
Board Of School Education Haryana - 12th, 12th
Board Of School Education Haryana - 10th, 10th
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