Hitesh Kakkar
Faridabad
Summary
With 9 years of experience in IT administration, consistently optimizing business operations by effectively utilizing both human and technical resources. Expertise in hardware networking, AWS, user support, remote assistance, software installation, and system configuration. Excels in managing employee onboarding and offboarding processes for seamless transitions. Successfully integrates emerging technologies to improve IT efficiency, service delivery, and response times while maintaining consistent and secure operations. Track record includes successful large-scale software deployments, network infrastructure projects, and data security firewall implementation. Dedicated to excellence in all IT-related tasks, including troubleshooting and system administration, to support business continuity and foster innovation.
Overview
9
9
years of professional experience
Work History
IT Administrator
Empower School Of Health, New Delhi, India
01.2020 - Current
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Enhanced decision-making, providing management with detailed IT system performance reports.
- Enabled remote work capabilities, setting up secure Virtual Private Network (VPN) access for all employees.
- Achieved substantial cost savings by negotiating favorable terms with software and hardware vendors.
- Reduced system downtime significantly by implementing proactive hardware and software maintenance schedules.
- Accelerated project delivery times, employing agile methodologies for IT project management.
System Administrator
Satyam Caterers Pvt Ltd, New Delhi, India
01.2018 - 01.2020
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Reduced system vulnerabilities, implementing comprehensive security protocol including regular audits and employee training.
- Achieved notable improvement in network stability by regularly updating system software and applying patches.
- Enhanced system security with deployment of advanced firewall and intrusion detection systems.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Managed the admin section of Tally software, including handling admin data and ensuring smooth system operations by maintaining proper design and configuration. Resolved troubleshooting issues related to Tally, maintaining network and system security to ensure uninterrupted service.
Desktop Support Engineer
Farsight IT Solution Pvt Ltd, Faridabad, India
01.2016 - 01.2018
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Optimized PC performance through regular updates, patches, and system upgrades.
Education
Masters of Computer Applications - Computer Applications Development
Mangalayatan University
06.2025
Bachelor of Computer Applications - Computer Applications Development
Sam Higginbottom University
06.2017
Skills
- Hardware troubleshooting
- System security
- Remote support
- Virtualization technologies
- Information security
- Software installation
- Network administration
- Database administration
- Backup solutions
- Server management
- Help desk management
- IT asset management
- Configuration management
- IT infrastructure
- Disaster recovery
- Patch management
- Mobile device management
- Capacity planning
- Data management
- Performance tuning
- Hardware installation
- Network monitoring
- Program installations
- Operating systems
- Cloud management
- Project management
- Amazon web services
- Firewall management
- Remote conferencing support
- PC diagnostics
- Team collaboration
- Vendor relationship management
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Servers expertise
- Active directory
- Teamwork and collaboration
- Multitasking
- Quick learner
- Self motivation
- Decision-making
- Technical troubleshooting
- LAN and WAN control
- Permissions and Access control
- Data backup
- Technical support
- System updates
- User support
- User training
Accomplishments
Key Projects and Platforms Managed
Empower's Big Learning Platform Create and manage pages, oversee platform maintenance, and manage AWS infrastructure.
Global Fund (Financial Evaluation of Supply Chain) Responsible for platform maintenance and support for a certificate course on financial evaluation.
Alliance for Green Resolution in Africa (AGRA) Maintain and support a platform focused on enhancing skills in the food value chain for African professionals.
Gain India & JNJ Built and configured Moodle platforms, with a focus on improving supply chain management and healthcare knowledge.
Takeda/Intrahealth Built and configured Moodle platforms, with a focus on improving supply chain management and healthcare knowledge.
Internal Websites & Platforms
(Empower) Manage internal CMS platforms and websites, including backend content management. Installed and configured network printers and other peripheral devices.
Diagnosed and resolved hardware and software issues.
Planned and implemented upgrades to system hardware and software.
Key Areas of Expertise
Website content management and backend page creation.
AWS account management, including installing and configuring Linux, Ubuntu, Windows, and EC2 instances.
Working with and configuring Moodle LMS platforms for various projects and clients.
Timeline
IT Administrator
Empower School Of Health, New Delhi, India
01.2020 - Current
System Administrator
Satyam Caterers Pvt Ltd, New Delhi, India
01.2018 - 01.2020
Desktop Support Engineer
Farsight IT Solution Pvt Ltd, Faridabad, India
01.2016 - 01.2018
Bachelor of Computer Applications - Computer Applications Development
Sam Higginbottom University
Masters of Computer Applications - Computer Applications Development
Mangalayatan University
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