Hitesh Kewlani
Ahmedabad
Summary
Experienced Operations Manager with a strong focus on project optimization and team leadership in the financial data sector. Proven ability to enhance operational efficiency through data quality governance and continuous improvement initiatives. Skilled in strategic planning and stakeholder engagement, consistently exceeding performance metrics.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Manager (Industry Fundamentals)
S&P Global Market Intelligence (Legacy: SNL Financial)
Ahmedabad
- Current
- Led a team of 49 members, including Assistant Managers and Data Analysts, to deliver accurate and reliable financial data
- Ensuring the timely delivery and accuracy of datasets in alignment with defined KPIs across four fundamental data teams—Metals, Real Estate, Energy, and Media—to support clients get timely & reliable data to make intellectual decisions
- Collaborated with senior leadership and data management teams to enhance product usage and address client queries.
- Collaborating with data management & Client Operations Team to address client queries, requests & any product enhancement
- Implemented standardized processes across departments to improve efficiency and support rapid organizational growth
- Utilize data analysis and key performance indicators (KPIs) to drive decision-making, identify areas for improvement, and ensure timely achievement of operational targets
- Manage budgets, allocate resources, and monitor financial performance to optimize cost-efficiency and resource utilization.
- Ensuring that performance metrics are met and/or exceeded on a consistent basis through continuous monitoring, coaching, and counseling of his/her team members on quality, timeliness, productivity, and overall work performance
- Assisted in overseeing daily operations and ensuring adherence to quality standards within the data processing department.
- Mentored team members to achieve professional growth and improved employee satisfaction, as evidenced by increased VIBE scores.
- Oversee UAT requirement and give related feedback to related teams where they want to implement technology solutions & tools to improve operations efficiency.
- Conducted regular performance reviews and root cause analyses, sharing insights to drive continuous improvement
- Highlights:
- Administered timeliness goals across the entire domain and conducted regular root cause analyses, sharing insights with other managers to drive continuous improvement.
- Implemented process improvement by enabling the organization to scale effectively through rapid growth
- Identified and executed the standardization of countless processes from procurement to technology fulfillment, Go to market, and analytics across all departments within the company
Customer Service Associate
Magus Customer Dialog Pvt. Ltd.
01.2007
- Worked part-time during Graduation
Education
PGP & MBA - Finance
Pondicherry University
07.2011
B.Com. -
HLIC-Gujarat University
04.2009
H.S.C. -
Gujarat Education Board
03.2006
S.S.C. -
Gujarat Education Board
03.2004
Skills
- Operations Management
- Project Optimization
- Data Quality & Governance
- Process Improvement
- Strategic Planning & Execution
- Transformation & Innovation
- Resource Allocation & Smooth Execution
- Team Building & Leadership
- Stakeholder Engagement
- Budget Management
- Communication
- Data Analysis
- Networking
- Client Relationship Management
Certification
- 2022: Microsoft Power BI
- 2022: Defi Basics Badge
- 2019: Introduction to Blue Prism (Learning Xchange)
- 2019: Certified Lean Facilitator (Learning Xchange)
- 2013: Comprehensive Forex and its Technical Analysis (AMA)
- 2013: Currency Derivatives National Institute of Securities Market
- 2011: Capital Market, National Certification in Financial Market
- 2011: Commodity Market Professional (MCCP) from MCX
Languages
English, Gujarati, Hindi
Accomplishments
- Won the Dynamic Team Award in Q3 and Q4 2024
- Transformation Idea was nominated in the final round for Q1 2025 in the Innovation Fest
Timeline
Customer Service Associate
Magus Customer Dialog Pvt. Ltd.
01.2007
Operations Manager (Industry Fundamentals)
S&P Global Market Intelligence (Legacy: SNL Financial)
- Current
PGP & MBA - Finance
Pondicherry University
B.Com. -
HLIC-Gujarat University
H.S.C. -
Gujarat Education Board
S.S.C. -
Gujarat Education Board
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