Hitesh Khandelwal
Senior Consultant
Summary
A motivated professional with expertise in team management, consultative selling, account management, and sales. Experienced in guiding and mentoring team members to enhance performance and achieve targets, with a proven ability to delegate tasks, set clear goals, and foster collaboration for optimal results. Adept at building strong customer relationships by understanding their needs and delivering exceptional service through effective communication and interpersonal skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Senior Consultant
Regalix, A Marketstar Company
08.2024 - Current
- Handling a team and providing guidance to help them achieve their targets.
- Working very closely with the client to reach their goals and help improve processes.
- Dialed cold leads and successfully onboarded merchants from challenging Tier 4 and Tier 5 markets, areas where DoorDash previously faced significant penetration difficulties, driving growth by establishing key partnerships with those merchants.
- Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
Inside Sales Representative 2 - US Small Business
Dell International Service Pvt Ltd
10.2021 - 07.2024
- Handling Inbound Chats from US Small Business Customers
- Outbound calling for the team and handling the team in absence of the manager
- Understanding business needs and designing Client & Enterprise solutions to customer satisfaction
- Upselling software and services to have a ready-to-use computer and click-away support to maintain extremely great customer satisfaction
- Working together with LOR, TSR, and Coaches to build enterprise solutions as per business needs
- Maintaining a customer-first approach and building repeat business from the customers
Inside Sales Representative 1 - US Consumer
Dell International Service Pvt Ltd
09.2018 - 10.2021
- Handling Inbound Calls from US Consumers
- As a Sales Advisor recommended right solutions to customers
- Cross-selling different products as per customer's needs
- Configuring solutions and upselling software and services to have a ready-to-use computer and click-away support to maintain extremely great customer satisfaction
- As a salesperson, continuously attaining Sales Targets Month on Month & Quarter
- Helping new hires in their transition
Senior Business Analyst
Accenture
04.2018 - 08.2018
- Provided effective solutions to customer issues related to YouTube and Google Play Music through email support and inbound calls.
- Ensured prompt resolution of technical and account-related concerns, improving customer satisfaction.
- Delivered clear and concise guidance to users, enhancing their experience with platform features and services.
Sales & Technical Support
Sitel India Pvt Ltd
01.2016 - 04.2016
- Handling approximately 40-60 incoming phone calls everyday
- Provide accurate, valid and complete information by using right methods/tools
- Troubleshooting technical problems
- Upselling Anti-Virus Software
- Help New Hires with OTJ
Education
10th grade - SSC
SEVENTH DAY ADVENTIST HIGH SCHOOL
12TH grade - undefined
KARNATAKA STATE OPEN UNIVERSITY
B.Sc. - Computers
Dr. B.R. Ambedkar Open University
Skills
- Team Handling
- Strong presentation skills at all levels
- Proven negotiation skills
- Superior organizational skills
- Customer Relationship Management
- Cold Calling
Disclaimer
I do hereby declare that my details above are true to the best of my knowledge, and I assure you I will give the best of my service and knowledge if I will be part of your esteemed organization.
Timeline
Senior Consultant
Regalix, A Marketstar Company
08.2024 - Current
Inside Sales Representative 2 - US Small Business
Dell International Service Pvt Ltd
10.2021 - 07.2024
Inside Sales Representative 1 - US Consumer
Dell International Service Pvt Ltd
09.2018 - 10.2021
Senior Business Analyst
Accenture
04.2018 - 08.2018
Sales & Technical Support
Sitel India Pvt Ltd
01.2016 - 04.2016
12TH grade - undefined
KARNATAKA STATE OPEN UNIVERSITY
B.Sc. - Computers
Dr. B.R. Ambedkar Open University
10th grade - SSC
SEVENTH DAY ADVENTIST HIGH SCHOOL
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