Hi, I’m
HItesh Kumar
Aburoad
Summary
Dynamic Branch Operations Executive with a proven track record at HDB Financial Services Ltd., excelling in operational efficiency and compliance management. Adept at enhancing customer satisfaction through effective problem-solving and staff training. Skilled in MIS reporting and cash flow management, driving productivity improvements and fostering cross-functional collaboration.
Overview
3
years of professional experience
1
Certification
Work History
HDB Financial Services Ltd.
Branch Operations Exicutive
04.2023 - Current
Job overview
Managed complete branch operations, guaranteeing precise documentation aligned with compliance standards.
Maintained and monitored daily MIS reports for loan processing, collections, and customer service metrics.
Coordinated with the credit and sales team for smooth file processing and query resolution.
Ensured 100% adherence to audit requirements, company policies, and operational SOPs.
Trained new joiners and branch staff on updated company policies, systems, and operational workflows.
Managed customer queries and grievances, providing prompt and satisfactory resolutions to enhance customer satisfaction.
Oversaw cash handling, vault management, and reconciliation of daily transactions.
Worked actively on process improvement and branch productivity enhancement.
Frigate Logistics Pvt. Ltd.
Station Supervisor-Last Mile Operations
06.2022 - 03.2023
Job overview
Managed complete branch operations, guaranteeing precise documentation aligned with compliance standards.
Maintained and monitored daily MIS reports for loan processing, collections, and customer service metrics.
Coordinated with the credit and sales team for smooth file processing and query resolution.
Ensured 100% adherence to audit requirements, company policies, and operational SOPs.
Trained new joiners and branch staff on updated company policies, systems, and operational workflows.
Managed customer queries and grievances, providing prompt and satisfactory resolutions to enhance customer satisfaction.
Oversaw cash handling, vault management, and reconciliation of daily transactions.
Worked actively on process improvement and branch productivity enhancement.
Education
Mohan Lal Sukhadiya University Udaipur
Master Of Arts from Economics
07.2024
Mohanlal Sukhadiya University Udaipur
Bachelor Of Arts from Economics
06.2022
Skills
- Loan Disbursement & Documentation
- Branch Operations & Compliance Handling
- MIS Reporting & Data Analysis (Excel / Google Sheets/ other ms office tools)
- Cash Flow Management & Reconciliation
- Customer Relationship Management
- Operational Quality Improvement
- Staff Training & Policy Implementation
- Cross-functional Team Coordination
- Problem Solving & Query Resolution
- Time Management & Multi-tasking
- Logistics management
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Decision-making
Certification
- RS-CIT -VMOU, Rajasthan
- Data analytics using tableau-Crio.DO
Personal Details
- Date Of Birth - 17/02/2000
- Fathers Name- Fatehchand
- Merital Status- Unmarried
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Gujarati
Advanced (C1)
Timeline
Branch Operations Exicutive
HDB Financial Services Ltd.
04.2023 - Current
Station Supervisor-Last Mile Operations
Frigate Logistics Pvt. Ltd.
06.2022 - 03.2023
Mohan Lal Sukhadiya University
Master Of Arts from Economics
Mohanlal Sukhadiya University
Bachelor Of Arts from Economics
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