Hitesh Kumar
Alwar
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager - Front Office
Holiday Inn Jaipur City Centre
JAIPUR
03.2025 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Front Office Executive (Acting DM)
Holiday Inn Jaipur City Centre
Jaipur
02.2024 - 03.2025
- Resolved guest issues promptly, enhancing overall customer experience.
- Addressed customer complaints efficiently, providing effective solutions to ensure satisfaction and loyalty.
- Processed mail, parcels, memos, and letters, delivering items to relevant departments.
- Managed front office phone systems, handling internal and external inquiries professionally.
- Trained new front office staff to develop a skilled and service-oriented team.
- Negotiated with suppliers for office supplies, securing budget-compliant agreements.
- Handled emergency situations calmly, minimizing disruption and ensuring guest safety.
Front Office Supervisor
Holiday Inn Jaipur City Centre
Jaipur
10.2021 - 02.2024
- Promptly and efficiently resolved guest complaints, appropriately compensating customers.
- Acted as the main point of contact for both staff and customers concerning the front office functions during opening hours.
- Monitored and assessed lobby areas, communicating with housekeeping staff when cleaning was required.
- Delivered customer service and opera training for 17+ staff.
- Used suggestive selling techniques to lock in customer bookings.
- Managed staff and scheduling requirements, consistently maintaining a smooth, harmonious and appropriate workflow.
- Attended regular Front Office briefings, conveying relevant information to the crew, such as priorities and targets.
- Organised training to teach new office workers in processes and important policies.
- Established clear procedures for team work, document tracking and data reporting.
Front Office Assistant
Crowne Plaza Jaipur
Jaipur
02.2020 - 09.2021
- Understand hotel operations
- Accept and sort mail and deliveries
- Addressing guest inquiries and concerns
- Answering telephones and directing calls
- Coordinating guest requests
- Handling the telephone and taking messages
- Monitor office supplies
- Performing other administrative tasks, if required
- Prepare and maintain filing systems
- Attended daily team briefings to ascertain priority tasks, working tirelessly to complete jobs within allotted timeframes.
- Processed customer bookings courteously and efficiently, verifying personal information and billing details to secure reservations.
- Used excellent time management and organization skills to effectively priorities administrative duties.
Education
Higher National Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute Research Centre
Alwar2014
Skills
- Reception management
- Addressing complaints
- Executive presentation development
- Microsoft Office
- Presentation skills
- Customer service
Affiliations
- Sport activities
Accomplishments
- Participating in academic competitions, like sports activities
- Appreciation letter achieved from General Manager
Languages
English
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Upselling Champion of the Month, Feb 2025
- Best Employee of the Month, Jan 2025
Timeline
Assistant Manager - Front Office
Holiday Inn Jaipur City Centre
03.2025 - Current
Front Office Executive (Acting DM)
Holiday Inn Jaipur City Centre
02.2024 - 03.2025
Front Office Supervisor
Holiday Inn Jaipur City Centre
10.2021 - 02.2024
Front Office Assistant
Crowne Plaza Jaipur
02.2020 - 09.2021
Higher National Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute Research Centre
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