HITESH KUMAR
Karnal
Summary
Dynamic retail professional with extensive sales experience at Kazo Stores, excelling in customer service and visual merchandising. Proven ability to enhance sales through strategic inventory management and effective team training. Strong communication skills and a keen eye for detail drive operational excellence and foster positive customer relationships.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Kazo Stores
Karnal
06.2024 - Current
- Currently working as Assistant Store manager at Kazo Karnal
- Supported inventory management by tracking stock levels and placing orders.
- Trained new employees on company policies and customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints with effective communication skills.
- Facilitated team meetings to discuss sales goals and performance updates.
- Ensured compliance with health and safety regulations throughout the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Assisted in managing daily store operations and staff scheduling.
- Oversaw daily operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment efforts.
- Trained and mentored staff on customer service best practices.
- Implemented visual merchandising standards to enhance store presentation.
- Resolved customer inquiries and handled complaints effectively.
- Conducted regular staff meetings to communicate updates and expectations.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated stock replenishment processes as needed based on sales trends.
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts.
Senior Fashion Consultant Sales
Kazo Stores
Karnal
04.2023 - 06.2024
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards to enhance store presentation.
- Processed sales transactions accurately using point-of-sale systems.
- Engaged in product knowledge training sessions to improve expertise.
- Provided exceptional customer service to foster repeat business.
- Resolved customer inquiries and concerns promptly and effectively.
- Greeted customers and provided excellent customer service.
- Advised clients on strategies for matching particular styles and coordinating stylish outfits.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Promoted sales by building attractive displays and professionally merchandising products.
- Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
- Engaged customers immediately to build connections and uncover specific needs.
- Resolved complaints and processed exchanges.
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Reconciled register tills at end of shift to ensure accuracy of funds received.
- Participated in training sessions designed to enhance knowledge of current trends in fashion industry.
- Processed transactions accurately using point-of-sale systems.
- Attended regular staff meetings in order to stay updated on new products and promotions.
- Assisted with visual merchandising tasks such as arranging window displays and mannequin styling.
- Collaborated with colleagues on promotional activities such as special events or seasonal campaigns.
- Followed up with customers after their purchase via phone calls or emails to ensure satisfaction with their purchase.
- Identified customer needs and offered fashion advice to help them find the perfect outfit.
- Processed cash payments accurately using a point-of-sale system.
- Maintained accurate records of sales, returns, exchanges, and other transactions.
- Handled online orders for customers who purchased items through the website or app.
- Ensured all areas within the store were kept neat and tidy at all times.
- Consistently met personal sales goals set by management team each month.
- Organized store merchandise by size, color, style, or price according to company standards.
- Helped customers locate specific items throughout the store.
- Provided additional product information when requested by customers.
- Replenished supplies such as hangers, garment bags, tissue paper. on an ongoing basis.
- Checked in new shipments of clothing items daily and restocked shelves accordingly.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Fashion Consultant Salesman
Suvidha Stores
Kurukshetra
04.2021 - 04.2023
- Worked as Sales fashion consultant at Suvidha Stores, Kurukshetra
- Looked after all the clothing brands available in the store
- Curated personalized clothing selections for diverse clientele.
- Conducted wardrobe assessments to identify client needs and preferences.
- Advised clients on fashion trends and personal styling choices.
- Maintained clean and organized sales floor displays.
- Processed transactions accurately at the cash register.
- Collaborated with team members to restock merchandise efficiently.
- Provided product knowledge to enhance customer experience.
- Handled customer complaints with empathy and professionalism.
- Participated in promotional events to attract new customers.
- Supported inventory management through regular stock checks.
- Educated customers on product features and technical details to highlight benefits.
- Greeted customers and provided information about products and services.
- Demonstrated product features, benefits and use to potential buyers.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Assisted customers with product selection and inquiries.
- Assisted customers with product selection and styling advice.
Fashion Sales Associate
Suvidha Store
Yamunanagar
02.2018 - 04.2021
- Managed Deal Jeans brand counter at the store
- Assisted customers in selecting products based on their needs and preferences.
- Maintained organized product displays to enhance the shopping experience.
- Managed inventory levels and restocked shelves as needed.
- Provided product knowledge and recommendations to customers for informed decisions.
- Addressed customer inquiries and resolved issues effectively and promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Sales Associate
Kapsons India
Karnal
01.2017 - 02.2018
- Managed Kazo brand at Kapsons Stores
- Assisted customers with product selection and provided style recommendations.
- Maintained store displays to ensure an appealing shopping environment.
- Managed inventory levels and organized stockroom for easy access.
- Engaged with customers to build relationships and promote loyalty programs.
- Conducted sales floor replenishment to keep products well-stocked.
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Folded and hung clothing items according to store standards.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Cleaned fitting rooms after each customer use.
- Restocked shelves with new merchandise as needed.
- Created displays that highlighted featured items or seasonal trends.
- Developed knowledge of current fashion trends and styles to better assist customers.
- Communicated item availability with retail team members and shoppers.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Replenished supplies such as hangers, bags and tags when necessary.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Implemented store visual standards with proper product placement and advertisement displays.
- Greeted customers upon entry, offering guidance and assistance in navigating store layout.
Retail Sales Associate
Suvidha Stores
Karnal
12.2015 - 01.2017
- Managing various brands at Suvidha Stores
- Assisted customers in product selection and provided exceptional service.
- Maintained organized merchandise displays to enhance customer experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
Education
Bachelor of Arts -
Kurukshetra University
Kurukshetra04-2018
Senior Secondary(12th) -
Haryana Board
Karnal03-2015
High School(10th) -
Doon International School
Karnal03-2013
Skills
- Analytical and organized work ethic
- Creative problem solving
- Quick learning ability
- Motivated and optimistic mindset
- Strong communication skills
- Interpersonal effectiveness
- Stress and time management
- Inventory and stock management
- Visual merchandising expertise
- Staff training and development
- Customer service excellence
- Cash handling proficiency
- Sales strategy formulation
- Product knowledge mastery
- Conflict resolution techniques
- Performance monitoring skills
- Team collaboration and management
- Effective communication strategies
- Process improvement initiatives
- Relationship building skills
- Workforce management expertise
- Work planning and prioritization strategies
- Customer experience enhancement
- Attention to detail in operations
Languages
- Hindi
- Punjabi
- English
Personal Information
- Date of Birth: 02/19/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Cricket
- Adventurous Activities
- Travelling
- Listening Music
Acknowledgment
I hereby acknowledge that all the information contained above is true and correct to the best of my Knowledge and belief.
Father Name
Sh. Raj Kumar Nanda
Timeline
Assistant Store Manager
Kazo Stores
06.2024 - Current
Senior Fashion Consultant Sales
Kazo Stores
04.2023 - 06.2024
Fashion Consultant Salesman
Suvidha Stores
04.2021 - 04.2023
Fashion Sales Associate
Suvidha Store
02.2018 - 04.2021
Sales Associate
Kapsons India
01.2017 - 02.2018
Retail Sales Associate
Suvidha Stores
12.2015 - 01.2017
Bachelor of Arts -
Kurukshetra University
Senior Secondary(12th) -
Haryana Board
High School(10th) -
Doon International School