Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Conclusion
Timeline
Generic
Hitesh Laxman Jagdale

Hitesh Laxman Jagdale

Mumbai,MH

Summary

Detail-oriented and proactive Assistant Manager with 3.3 years of experience in backend operations within the BPO industry. Currently managing PayPal process at Teleperformance, ensuring seamless workflow, compliance, and operational efficiency. Skilled in team coordination, SLA adherence, and process optimization to support global financial services.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager – PayPal

Teleperformance
08.2025 - Current
  • Oversee backend operations for PayPal, ensuring timely and accurate processing of customer requests.
  • Lead a team of associates, providing training, mentoring, and performance feedback.
  • Monitor SLAs and KPIs, ensuring consistent delivery of high-quality service.
  • Collaborate with internal stakeholders and global clients to resolve escalations and improve process flows.
  • Conduct regular audits and ensure compliance with PayPal’s operational standards.

Team Leader – PayPal

Teleperformance
10.2023 - 07.2025
  • Supervised a team of 10+ executives handling backend support for PayPal.
  • Implemented performance coaching strategies that improved team efficiency by 15%.
  • Facilitated knowledge sharing and process documentation to reduce error rates.
  • Handled critical escalations and ensured timely resolution aligned with client expectations.

Sr. Customer Service Executive – PayPal

Teleperformance
06.2022 - 09.2023
  • Delivered backend support for PayPal customers, focusing on accuracy and turnaround time.
  • Maintained high QA scores through consistent adherence to process guidelines.
  • Supported team leads in training new hires and documenting SOPs.

Education

HSC -

Maharashtra State Board
Mumbai, India
01.2015

SSC - undefined

Maharashtra State Board
01.2013

Skills

  • Backend Operations & Workflow Management
  • SLA & KPI Monitoring
  • Team Leadership & Performance Coaching
  • Process Documentation & Compliance
  • Quality Assurance & Audit Readiness
  • Escalation Handling & Resolution
  • Data Analysis & Reporting
  • Client Coordination & Internal Communications

Certification

  • Computer Basics and MSc(IT)
  • M.S. Office (Crash Course)

Languages

English (Fluent)
Hindi (Fluent)

Hobbies and Interests

Playing Football – Enhances team coordination and strategic planning, Playing Cricket – Builds focus, resilience, and leadership under pressure

Conclusion

This resume reflects my commitment to operational excellence, team leadership, and continuous growth in the BPO and financial services domain.

Timeline

Assistant Manager – PayPal

Teleperformance
08.2025 - Current

Team Leader – PayPal

Teleperformance
10.2023 - 07.2025

Sr. Customer Service Executive – PayPal

Teleperformance
06.2022 - 09.2023

SSC - undefined

Maharashtra State Board

HSC -

Maharashtra State Board

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Hitesh Laxman Jagdale