HITESH MANJUNATH
Bangalore
Summary
Accomplished hospitality professional with a Master’s in International Hospitality and Tourism Management and extensive experience in managing operations in F&B, logistics, and customer service within luxury and high-end environments. Adept at leading teams in maintaining exceptional service standards and ensuring guest satisfaction in 5-star hotels and resorts. Proven ability to enhance operational efficiency, reduce costs, and elevate customer experiences. Seeking leadership roles in 5-star hotels or luxury resorts to contribute expertise in guest services, and team management.
Overview
8
8
years of professional experience
Work History
Hotel Manager
The Authentic Godavari Ruchulu
Bangalore
04.2023 - Current
- Supervise daily operations, ensuring seamless delivery of services across all departments
- Lead a team of employees, providing guidance, training, and performance evaluations
- Address guest concerns promptly, increase in customer satisfaction scores
- Collaborate with senior management to implement cost-saving measures, reducing operational cost
- Monitor inventory, procurement, and vendor relations to ensure quality and cost efficiency
- Coordinate and oversee hotel events, managing budgets, logistics, and client satisfaction
- Ensure compliance with all safety, health, and regulatory standards
- Managed F&B operations for a high-end restaurant, ensuring exceptional service and compliance with hospitality standards
- Created and curated seasonal menus, aligning with fine dining expectations and customer preferences
- Trained and managed a team of 25 staff, fostering a luxury service culture that prioritized guest satisfaction and personalized experiences
- Implemented process improvements that reduced costs by 10% while enhancing service quality, contributing to a 15% increase in guest satisfaction
Logistics Manager
HNS Logistics Pvt Ltd
Bengaluru
06.2021 - 04.2023
- Directed logistics operations, ensuring timely delivery of high-end products for luxury hotels and resorts
- Streamlined supply chain processes, ensuring smooth operations and compliance with international logistics standards
Trade Assistant
J.Sainsbury’s
Poole
10.2020 - 12.2021
- Enhanced customer engagement in a retail environment, focusing on premium product upselling and exceptional service
- Implemented safety protocols in line with UK retail and hospitality regulations to ensure customer and staff safety
Assistant Hotel Manager
CHICO Pizza
Poole
01.2020 - 01.2021
- Oversaw hotel operations during peak periods, maintaining high service standards aligned with luxury hospitality requirements
- Led a team in delivering exceptional guest services, resulting in a 10% improvement in guest feedback ratings
- Managed guest complaints and requests with a personalized approach, consistently exceeding expectations in guest recovery situations
- Improved revenue streams by introducing upsell strategies for luxury amenities, increasing overall profitability by 5%
Real Estate & Property Agent
Bengaluru
01.2017 - 01.2019
- Facilitated the sale and purchase of luxury residential properties, ensuring personalized client service and smooth transactions
- Built strong client relationships through tailored service and attention to detail, resulting in a 20% increase in client referrals
Education
MSc - International Hospitality and Tourism Management
Bournemouth University
Talbot Campus, United Kingdom01.2020
Skills
- Luxury Hospitality Management
- Guest Experience Optimization
- Team Leadership & Development
- Cost Control & Profitability
- Strategic planning and analysis
- Food and beverage operations
- Staff training and development
- Property management systems
- Quality assurance
- Luxury customer service
- Office and staff streamlining
Disclaimer
I declare that the information provided is accurate and true to the best of my knowledge.
Timeline
Hotel Manager
The Authentic Godavari Ruchulu
04.2023 - Current
Logistics Manager
HNS Logistics Pvt Ltd
06.2021 - 04.2023
Trade Assistant
J.Sainsbury’s
10.2020 - 12.2021
Assistant Hotel Manager
CHICO Pizza
01.2020 - 01.2021
Real Estate & Property Agent
01.2017 - 01.2019
MSc - International Hospitality and Tourism Management
Bournemouth University
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