Hitesh Masurkar

Part of the Global Optimization & Business Intelligence team, working closely with stakeholders to drive process optimization and enhance customer experience in a fast-paced GSC environment.
.

Project: Order Management Specialist.

Client: CHAKR INNOVATION PVT LTD.

Environment: SAP BW (7.3/7.4)
• Perform process transitions, ensuring a low-effort experience for all stakeholders.
• Create process flow charts and standard operating instructions.
• Define and agree on SLAs and TATs for newly transitioned processes.
• Manage customer experience by providing faster resolution and effortless interactions.
• Demonstrate influential communication skills in a multi-channel contact environment.
• Resolve pre-sales, post-sales, and order-tracking support issues.
• Identify areas for continuous improvement to reduce customer effort.
• Drive process improvement initiatives and enhance analytical methodologies.
• Analyze data to identify root causes of repetitive issues and suggest solutions.
• Promote automation opportunities.
• Support in-country teams in utilizing appropriate tools for effective service delivery.
• Coach channel partners to adopt continuous improvement processes.
• Publish timely dashboards and follow change management practices.

.

Project: MINDA CORP LTD
Environment: BW (7.3/7.4)

• Worked on HANA-optimized ADSO and INFOCUBE, consuming HANA models in BW.
• Developed and managed BI objects, dataflows, and queries.
• Enhanced data sources and improved query performance through aggregates.
• Utilized LO Cockpit for data extraction and loading from SAP ECC to SAP BW.
• Developed flexible queries using various BEx Query Designer features.
• Monitored and automated process chains for data loading.
• Implemented delta mechanisms for periodic loads from SAP ECC 6.0.
• Performed end-to-end data modeling using Data Warehouse Workbench.
• Created custom queries with calculated key figures, formulas, and conditions.
• Enhanced data sources and managed data flow for customized reporting.