Summary
Overview
Work History
Education
Skills
Languages
Volunteering Extracurriculars
Personal Information
Languages
Timeline
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HITESH NAUTIYAL

New Delhi

Summary

Client relationship and operations professional with over 3 years of experience in backend technical support and event coordination. Expertise in managing high-pressure escalations, optimizing workflows, and executing corporate and cultural events. Demonstrated success in vendor management, stakeholder collaboration, and process improvement. Results-oriented senior associate with a strong track record in project management and team leadership.

Overview

4
4
years of professional experience

Work History

Senior Associate – Backend Operations

British Telecom
04.2024 - Current
  • Process complex orders ensuring 100% accuracy in execution and delivery.
  • Handle escalations addressed to the Chairman’s office, maintaining client satisfaction and brand reputation.
  • Collaborate with cross-functional teams to reduce turnaround time and improve service quality.
  • Ensure compliance with policies and regulatory guidelines in dispute resolution.

Senior Associate – Backend Operations

Wipro
12.2021 - 04.2024
  • Provided backend technical support for the Meta process with 95% operational accuracy.
  • Mentored and trained new team members, improving onboarding efficiency.
  • Resolved complex client queries, boosting loyalty and reducing repeat complaints.
  • Implemented process changes that sped ticket closure and improved efficiency.

Event Coordinator Corporate & Cultural Events

Volunteering Engagement
  • Planned and executed 15+ events (conferences, cultural fests, academic programs).
  • Managed budgets, timelines, vendor relations, and smooth execution.
  • Oversaw on-site operations: registrations, hospitality, AV arrangements.
  • Increased attendee satisfaction by 25% through active engagement and follow-up.

Intern

Rajya Sabha TV
  • Drafted policy briefs and researched parliamentary proceedings.
  • Assisted with scriptwriting, video editing, and content creation; improved production by 20%.
  • Coordinated logistics for televised panel discussions and cultural events.

Education

M.A. - History

Sri Venkateshwar College
07-2021

Bachelor of Arts - History

PGDAV College

12th (CBSE) -

10th (CBSE) -

Skills

  • Event Planning & Coordination
  • Vendor & Venue Management
  • Client Relationship Management
  • Project Management (Agile)
  • Complaint Resolution & Customer Service
  • Data Entry & Typing > 40 WPM
  • Quality Assurance & Compliance
  • Training & Team Development
  • Compliance management
  • Escalation handling

Languages

  • English, Fluent
  • Hindi, Native

Volunteering Extracurriculars

  • SPIC MACAY, Active volunteer & college core member, Promoting Indian classical music, dance, and arts., Organized programs across institutions; managed artists, logistics, and audience engagement., Facilitated sessions connecting renowned performers with young audiences to strengthen cultural appreciation.
  • Dharohar History Society, Active member, Tasked with arranging eminent historians and researchers’ lectures., Managed scheduling, travel, logistics, and audience interaction., Supported the society’s mission of fostering historical research and heritage awareness.

Personal Information

Hobbies: Reading, Music, Travelling

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Senior Associate – Backend Operations

British Telecom
04.2024 - Current

Senior Associate – Backend Operations

Wipro
12.2021 - 04.2024

Event Coordinator Corporate & Cultural Events

Volunteering Engagement

Intern

Rajya Sabha TV

M.A. - History

Sri Venkateshwar College

Bachelor of Arts - History

PGDAV College

12th (CBSE) -

10th (CBSE) -

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HITESH NAUTIYAL