HITESH NAUTIYAL
New Delhi
Summary
Client relationship and operations professional with over 3 years of experience in backend technical support and event coordination. Expertise in managing high-pressure escalations, optimizing workflows, and executing corporate and cultural events. Demonstrated success in vendor management, stakeholder collaboration, and process improvement. Results-oriented senior associate with a strong track record in project management and team leadership.
Overview
4
4
years of professional experience
Work History
Senior Associate – Backend Operations
British Telecom
04.2024 - Current
- Process complex orders ensuring 100% accuracy in execution and delivery.
- Handle escalations addressed to the Chairman’s office, maintaining client satisfaction and brand reputation.
- Collaborate with cross-functional teams to reduce turnaround time and improve service quality.
- Ensure compliance with policies and regulatory guidelines in dispute resolution.
Senior Associate – Backend Operations
Wipro
12.2021 - 04.2024
- Provided backend technical support for the Meta process with 95% operational accuracy.
- Mentored and trained new team members, improving onboarding efficiency.
- Resolved complex client queries, boosting loyalty and reducing repeat complaints.
- Implemented process changes that sped ticket closure and improved efficiency.
Event Coordinator Corporate & Cultural Events
Volunteering Engagement
- Planned and executed 15+ events (conferences, cultural fests, academic programs).
- Managed budgets, timelines, vendor relations, and smooth execution.
- Oversaw on-site operations: registrations, hospitality, AV arrangements.
- Increased attendee satisfaction by 25% through active engagement and follow-up.
Intern
Rajya Sabha TV
- Drafted policy briefs and researched parliamentary proceedings.
- Assisted with scriptwriting, video editing, and content creation; improved production by 20%.
- Coordinated logistics for televised panel discussions and cultural events.
Education
M.A. - History
Sri Venkateshwar College
07-2021
Bachelor of Arts - History
PGDAV College
12th (CBSE) -
10th (CBSE) -
Skills
- Event Planning & Coordination
- Vendor & Venue Management
- Client Relationship Management
- Project Management (Agile)
- Complaint Resolution & Customer Service
- Data Entry & Typing > 40 WPM
- Quality Assurance & Compliance
- Training & Team Development
- Compliance management
- Escalation handling
Languages
- English, Fluent
- Hindi, Native
Volunteering Extracurriculars
- SPIC MACAY, Active volunteer & college core member, Promoting Indian classical music, dance, and arts., Organized programs across institutions; managed artists, logistics, and audience engagement., Facilitated sessions connecting renowned performers with young audiences to strengthen cultural appreciation.
- Dharohar History Society, Active member, Tasked with arranging eminent historians and researchers’ lectures., Managed scheduling, travel, logistics, and audience interaction., Supported the society’s mission of fostering historical research and heritage awareness.
Personal Information
Hobbies: Reading, Music, Travelling
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Associate – Backend Operations
British Telecom
04.2024 - Current
Senior Associate – Backend Operations
Wipro
12.2021 - 04.2024
Event Coordinator Corporate & Cultural Events
Volunteering Engagement
Intern
Rajya Sabha TV
M.A. - History
Sri Venkateshwar College
Bachelor of Arts - History
PGDAV College
12th (CBSE) -
10th (CBSE) -
Similar Profiles
Nikhil YadavNikhil Yadav
Transmission Planning Professional and Manager at British TelecomTransmission Planning Professional and Manager at British Telecom
Apurva MehrotraApurva Mehrotra
Commercial & Contract Delivery Manager at British TelecomCommercial & Contract Delivery Manager at British Telecom
Debmallya LaskarDebmallya Laskar
Financial Control Analyst, General Ledger –Record to Report at British Telecom (BT-E-serve India)Financial Control Analyst, General Ledger –Record to Report at British Telecom (BT-E-serve India)
ANKIT KHANNAANKIT KHANNA
Product Professional at British TelecomProduct Professional at British Telecom
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.