Summary
Overview
Work History
Education
Skills
Websites
Certification
TECHNICAL TOOLS & KNOWLEDGE
Skills
Timeline
Generic
Hitesh Niischal

Hitesh Niischal

New Delhi

Summary

SOC Analyst with 7+ years of IT operations experience and hands-on exposure to SIEM (Splunk), security monitoring, incident response, threat detection, and log analysis. Skilled in incident triage, network security, TCP/IP, DNS, Linux, and Wireshark, with experience investigating security events and managing escalations in fast-paced environments. Holds a Google Cybersecurity Professional Certificate and Microsoft SC-900 (Security, Compliance and Identity) with a strong focus on protecting enterprise environments and driving effective incident resolution.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Digital Operations & E-Commerce Lead

HC Denim Pvt Ltd.
New Delhi, India
09.2018 - 03.2026

• Managed operational workflows across e-commerce platforms including Amazon and Myntra, ensuring accurate product data management, platform reliability, and issue resolution.

• Monitored platform activities, identified operational inconsistencies, and coordinated timely resolution of workflow and system-related issues.

• Handled structured data uploads, digital asset management, catalog accuracy, and cross-platform content coordination across multiple online sales channels.

• Coordinated with internal teams, external vendors, and platform support teams to resolve escalations and maintain operational continuity.

• Maintained process documentation, tracked recurring issues, and implemented workflow improvements that enhanced operational efficiency and reduced disruptions.

Transferable Cybersecurity Skills: Monitoring, escalation handling, risk awareness, operational troubleshooting, documentation.

Analyst

Fujitsu New Zealand Ltd
Wellington, New Zealand
04.2016 - 04.2018
  • Supported enterprise IT infrastructure for approximately 2000+ users across multiple client environment.
  • Diagnosed and resolved desktop, application, and user-related technical issues.
  • Managed incidents through ticketing systems while maintaining SLA compliance.
  • Performed Windows 11 and macOS (configuration, management, troubleshooting).
  • Managed User Identity and Access through ADDS.
  • Collaborated with technical teams to minimize service disruptions.

Cybersecurity-Relevant Exposure: Incident handling, endpoint troubleshooting, escalation support, issue prioritization.

Facility Assistant / IT Technician

Cliftons
Wellington, New Zealand
10.2014 - 04.2016
  • Managed 3-4 client setups per day (Microsoft Azure, AWS, Pearson VUE)
  • Provided technical infrastructure support for conferences and corporate training environments of upto 80 pax.
  • Configured systems, printers, projectors, and networking devices on the go.
  • Supported workstation imaging and ensured technical readiness.

Client Relationship Executive

V.R Techies
New Delhi, India
01.2013 - 11.2013
  • Managed approx. 30 calls per day.
  • Delivered remote technical support and resolved client IT-related issues.
  • Maintained customer satisfaction through responsive communication.

MIS Executive

Candid Gestures
Gurgaon, India
01.2011 - 10.2012
  • Managed internal IT systems, hardware support, and reporting tasks.
  • Supported troubleshooting and business analytics functions.

Education

Advanced Diploma - Information Assurance and Security (Level 7)

Wellington Institute of Technology (WelTec)
New Zealand
03-2015

Bachelor of Computer Applications (BCA) -

Indraprastha University
Delhi
12-2011

Skills

  • Cybersecurity & SOC
  • Security Operations: Log Analysis, Alert Monitoring, Incident detection, Threat Investigation
  • Incident Monitoring & Escalation
  • Threat Awareness & Risk Management
  • Log Review & Issue Investigation
  • Root Cause Analysis
  • TCP/IP, DNS, HTTP
  • SIEM concepts
  • Linux CLI
  • Wireshark
  • SLA & Ticket Management
  • Analytical Thinking
  • Process Improvement
  • Vendor & Stakeholder Coordination
  • Documentation & Compliance
  • Communication & Customer Support

Certification

Google Cybersecurity Professional Certificate -

  • Gained hands-on understanding of SIEM tools and security monitoring workflows.
  • Performed log analysis and event correlation using simulated datasets.
  • Learned Incident response life cycle (Detection, Containment, Recovery)
  • Worked with Linux commands, SQL basics and network protocols (TCP/IP, DNS HTTP)
  • Learned Risk Management, Threat Modeling and security frameworks like NIST (CSF), MITRE ATT&CK.

CompTIA Security+ (Pursuing – Expected Completion 2026)

• CIA Triad, security controls, types of threats.
• Network Security Architecture - VPNs, Firewalls, Subnets etc.

• Incident Response Life Cycle, Reporting and Documentation.

Microsoft SC-900 (Security Compliance and Identity)

  • Microsoft Entra ID and its Identity types, Entra ID protection.
  • Privileged Identity Management, Conditional Access.
  • Microsoft security copilot and its integration with other services.
  • Azure DDoS protection, Web Application Firewall, NSGs.
  • Microsoft Defender for Cloud, Cloud Security Posture Management (CSPM), Microsoft Defender XDR.
  • Microsoft Service Trust Portal, Microsoft Purview.

TryHackMe SOC Level 1 Learning Path (In Progress)

TECHNICAL TOOLS & KNOWLEDGE

  • Linux Command Line Interface
  • TCP/IP Fundamentals
  • Networking Fundamentals
  • Security Operations Center (SOC) Fundamentals
  • Incident Monitoring & Escalation
  • Log Review and Issue Investigation
  • Risk Awareness and Threat Detection Concepts
  • Familiarity with MFA, SSO, and access control best practices
  • Zero Trust Model

Skills

Great communication skills - IELTS 7.5 Bands (Valid till Oct 2026)

Analytical Thinking 

Process Improvement

Reporting and Documentation

Improvisation 

Timeline

Digital Operations & E-Commerce Lead

HC Denim Pvt Ltd.
09.2018 - 03.2026

Analyst

Fujitsu New Zealand Ltd
04.2016 - 04.2018

Facility Assistant / IT Technician

Cliftons
10.2014 - 04.2016

Client Relationship Executive

V.R Techies
01.2013 - 11.2013

MIS Executive

Candid Gestures
01.2011 - 10.2012

Bachelor of Computer Applications (BCA) -

Indraprastha University

Advanced Diploma - Information Assurance and Security (Level 7)

Wellington Institute of Technology (WelTec)
Hitesh Niischal