HITESH RANJAN
ludhiana
Overview
6
6
years of professional experience
Work History
Manager- Customer relations
OFB Tech. Pvt. Ltd.
Champawat
02.2024 - Current
- Created customer support strategies and increased customer retention by 85%.
- Improved customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner and increased new customer development by 50%.
- Conducted quality assurance surveys to determine customer satisfaction and using this data improved 75% of complaints.
- Developed potential new customers (Every month) and target markets and communicating this information to the relevant departments to maximise profitability.
Area Business Head
Byjus- Think & learn Pvt Ltd
11.2023 - 02.2024
- As an Area Business Head (Center Business Head), the overall development, performance, and maintenance of the center's activities to obtain the maximum efficiency, quality, service, and profitability for the organization.
- Revenue growth and Sales enhancement vertical under my supervision: Aakash Byjus; NEET; JEE; K10 (Std LKG-X).
- Revenue responsibility for handling 50 Lakhs of monthly revenue under a B2C Direct sales model with a team of 16 sales associates and 4 Team Leaders.
- Developed a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
- Collate and analyse key daily/weekly/monthly data on various features performance and report key findings.
- Plan & execute promotional & marketing campaigns & strategies for our EdTech company.
- Generate new leads for the business.
Business Development Manager
Byjus- Think & learn Pvt Ltd
08.2021 - 11.2023
- As a Business Development Manager, my job responsibilities was to generate revenue from team, new sales leads, negotiate client pricing, and forecast sales revenue, spearheading and executing new post-sales strategies to ensure better customer retention.
- Revenue responsibility for handling 35 Lakhs of monthly revenue under a B2C Direct/virtual sales model with a team of 16 sales associates.
- Customer engagement strategies and pre/post-sale services to the team members.
- Achieved a 40% improvement in customer retention and a 30% increase in cross-selling opportunities.
- Got certificate from Senior VP- Sales-For being most productive BDM in Aakash Campaign -k12 segment.
Business Development Manager
Smart Makerz
02.2020 - 08.2021
- Building business by identifying and selling prospects; maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
- Generated a revenue of 25 Lakhs in a week with 4 big deals with the clients in B2B.
- Forecasted growth and presented trends based on previous buying behaviour.
- Tracking the contract of existing customer.
- Perform overall quality control of the work (budget, schedule, plans, personnel's performance) and report regularly on project status.
Business Development Associate
Byjus- Think & learn Pvt Ltd
11.2019 - 02.2020
- Over a period of 12 months, I was able to generate 1.05 Cr revenue.
- Maintained up to date comprehensive CRM systems, aiding sales lifecycle, monitoring and increasing the Lead utilisation by 35%.
- Forecasted growth and presented trends based on previous buying behaviour.
- Tracking the contract of existing customer and creating upsell, cross sell opportunities.
- The best RCN - refund control for the year 2021-2022.
- Retained 85% of my yearly customer to take the services/course.
Timeline
Manager- Customer relations
OFB Tech. Pvt. Ltd.
02.2024 - Current
Area Business Head
Byjus- Think & learn Pvt Ltd
11.2023 - 02.2024
Business Development Manager
Byjus- Think & learn Pvt Ltd
08.2021 - 11.2023
Business Development Manager
Smart Makerz
02.2020 - 08.2021
Business Development Associate
Byjus- Think & learn Pvt Ltd
11.2019 - 02.2020
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