HITESH SHARMA

• Identified customer needs, developed customized solutions, and provided knowledgeable advice.
• Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
• Evaluated customer feedback to identify areas of improvement in products or services offered.
• Analyzed market trends and identified potential new customers through research activities.
• Achieved client loyalty through quality, productivity, service and proactive management.
• Resolved client issues and complaints promptly, maintaining trust and loyalty.

Achievement: - 100% achievement in sales target in all parameters such as quarterly, half yearly closing, monthly sales, and also get 1 rating. I have been promoted to RM. Also, I have qualified for all contests at the zonal and country head level. I have qualified for an international contest in two countries of Europe (Hungary and Czechia).

• Managed office supplies inventory and placed orders when necessary.
• Provided general administrative support to staff members.
• Processed payroll information according to established guidelines.
• Implemented new software and technology solutions to enhance office productivity.
• Maintained positive working relationship with fellow staff and management.

• Ensured compliance with banking regulations and policies.
• Monitored staff performance and provided feedback.
• Managed inventory levels of cash, supplies, and other resources.
• Managed branch files per recordkeeping and compliance requirements.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked with cross-functional teams to achieve goals.
• Recognized by management for providing exceptional customer service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Responded to customer inquiries and resolved account issues.
• Prepared documents for regulatory compliance audits.
• Identified opportunities to improve customer service quality.
• Opened new checking, savings and lines of credit for customer accounts.