Hitesh Sharma
Mohali
Summary
Dynamic hotel manager with a proven track record at Hotel President, excelling in guest complaint resolution and strategic planning. Enhanced guest satisfaction through innovative service initiatives and effective staff training. Skilled in financial oversight and project management, driving operational efficiency and fostering strong interpersonal relationships.
Overview
11
11
years of professional experience
Work History
Hotel Manager
Hotel President
05.2023 - 03.2025
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Developed and implemented marketing strategies to promote hotel services.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Front Office Manager
Hotel Mango
09.2021 - 02.2023
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Project Manager
Technolane Services
09.2015 - 03.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
Project Coordinator
Technolane Services
11.2014 - 08.2015
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Photocopied, distributed and emailed documents to project managers.
- Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
Finance Executive
Vertex Customer Management Services
02.2014 - 10.2014
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Increased revenue by identifying and implementing cost-saving measures in financial processes.
- Improved overall financial performance by analyzing key performance indicators and providing strategic recommendations.
Education
BBA - Business Administration And Management
Vaish College Of Education
Rohtak (Haryana)06-2014
Skills
- Guest complaint resolution
- Interpersonal communications
- Staff scheduling
- Outstanding communication skills
- Staff supervision
- Strategic planning and analysis
- Employee scheduling
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Timeline
Hotel Manager
Hotel President
05.2023 - 03.2025
Front Office Manager
Hotel Mango
09.2021 - 02.2023
Project Manager
Technolane Services
09.2015 - 03.2020
Project Coordinator
Technolane Services
11.2014 - 08.2015
Finance Executive
Vertex Customer Management Services
02.2014 - 10.2014
BBA - Business Administration And Management
Vaish College Of Education
Similar Profiles
Jennifer silva bedoyaJennifer silva bedoya
Hebergement Chambres at HOTEL PRESIDENTHebergement Chambres at HOTEL PRESIDENT
Orsolya GerőOrsolya Gerő
General Manager at Hotel PresidentGeneral Manager at Hotel President
Mario MolinoMario Molino
Massage Therapist at Hotel Miramare / MarebluMassage Therapist at Hotel Miramare / Mareblu
RAJAT VAIDRAJAT VAID
Safety and Risk Management Coordinator at GN LogisticsSafety and Risk Management Coordinator at GN Logistics
Parth SharmaParth Sharma
Intern at MAS Finance (HDFC Bank)Intern at MAS Finance (HDFC Bank)