HITESH SHARMA
LUDHIANA
Summary
Results-driven supervisor with extensive experience in logistics coordination and team leadership. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and communication.
Overview
13
13
years of professional experience
Work History
Supervisor
AMBALA GOODS BOOKING AGENCY
LUDHIANA
01.2014 - Current
- Supervised daily operations and ensured compliance with company policies and procedures.
- Trained new employees on booking processes and customer service standards.
- Coordinated logistics for efficient goods transportation and delivery schedules.
- Resolved customer inquiries and complaints with a focus on satisfaction and efficiency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Acted as a liaison between upper management and staff, facilitating open communication.
CSD
PANTALOONS FASHION LTD
LUDHIANA
06.2012 - 01.2014
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Documented customer interactions in the company's CRM system for accurate record-keeping.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Education
Bachelor of Computer Applications - Computer Science
Shree Atam Vallabh Jain College
LUDHIANA08-2010
Skills
- Logistics coordination
- Team leadership
- Effective communication
- Problem solving
- Decision making
Languages
Punjabi
First Language
English
Beginner
A1
Hindi
Advanced (C1)
C1
Timeline
Supervisor
AMBALA GOODS BOOKING AGENCY
01.2014 - Current
CSD
PANTALOONS FASHION LTD
06.2012 - 01.2014
Bachelor of Computer Applications - Computer Science
Shree Atam Vallabh Jain College