Hitesh Thakur
Gurugram
Summary
Experienced Assistant Manager, known for leading motivated teams, and running hotel operations efficiently. Helped Le Meridien Gurgaon, Delhi NCR, achieve a 98% LQA score. Good at training staff, solving problems, and keeping costs under control while maintaining guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Avaal Technologies
Gurugram
10.2024 - Current
- Managed daily operations by scheduling shifts and assigning tasks to staff.
- Established a comprehensive inventory tracking system for timely supply ordering.
- Generated reports on sales trends, inventory status, and financial metrics.
- Collaborated with other departments to enhance operational efficiency.
- Ensured up-to-date knowledge of company offerings to optimize service delivery.
Assistant Restaurant Manager
Le Meridien Gurgaon Delhi NCR
Gurgaon
04.2023 - Current
- Assisted manager in smooth turning of restaurant departments
- Managed staff training and appraisal programs.
- Ensured that restaurant is property managed to enable high dining standards.
- Monitor and evaluate team members performance.
- Provide supervision and professional development.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Food & Beverage Executive
Le Meridien Gurgaon Delhi NCR
Gurgaon
03.2021 - 04.2023
- Worked as a Food & Beverage Executive for fine dining restaurant BELLA CUCINA.
- Handled 158 covers at Latest Recipe Restaurant which serves multi-cuisine food with average yearly budget of 16 cr.
- Achieved 98% LQA for the outlet and 92.05% for overall F&B.
- Enrolled more than 3000 guests in a single month in team and bum program for the company which was specifically recognized by the senior area team.
- Awarded by PILLAR OF THE DEPARTMENT award for the year 2022.
- Introduced beverage inclusive packages for online channel partners to boost the APC.
- Responsible for the food and wine training of juniors.
- Led a team of professionals to achieve significant improvements in customer satisfaction ratings.
Food & Beverage Associate
Le Meridien Gurgaon Delhi NCR
Gurgaon
04.2018 - 03.2021
- Joined as F&B Associate for the fine dining restaurant BELLA CUCINA.
- Participated in staff training sessions to stay current on industry trends and enhance jobs.
- Gained expertise in various types of beverages, enabling better guidance for customers when selecting options.
- Performed opening and closing duties as needed, ensuring proper set-up for daily operations.
- Maintained a clean and organized workspace, ensuring efficient operations and customer satisfaction during exceptionally busy times such as dinner hour.
- Immediately resolved issues with portions by employing careful listening and communication.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Education
B.Sc - Hospitality & Hotel Administration
St. Soldier Institute of Hotel Management And Catering
Jalandhar06.2021
High School - Medical Science
Higher Senior Secondary
Himachal06.2015
Skills
- Leadership and team management
- Employee retention strategies
- Customer service excellence
- Conflict resolution skills
- Staff training and development
- Beverage pairing expertise
- Problem solving techniques
- Expense tracking and analysis
Certification
- Associate of the month, 11/2019
- Certificate of Excellence (Shining Star), 12/2002
- Certificate of Punctual Associate, 01/2004
- Manager of the month, 03/2004
Languages
- Hindi
- English
Timeline
Assistant Manager
Avaal Technologies
10.2024 - Current
Assistant Restaurant Manager
Le Meridien Gurgaon Delhi NCR
04.2023 - Current
Food & Beverage Executive
Le Meridien Gurgaon Delhi NCR
03.2021 - 04.2023
Food & Beverage Associate
Le Meridien Gurgaon Delhi NCR
04.2018 - 03.2021
B.Sc - Hospitality & Hotel Administration
St. Soldier Institute of Hotel Management And Catering
High School - Medical Science
Higher Senior Secondary
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