Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hitesh Thakur

Hitesh Thakur

Gurugram

Summary

Experienced Assistant Manager, known for leading motivated teams, and running hotel operations efficiently. Helped Le Meridien Gurgaon, Delhi NCR, achieve a 98% LQA score. Good at training staff, solving problems, and keeping costs under control while maintaining guest satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Avaal Technologies
Gurugram
10.2024 - Current
  • Managed daily operations by scheduling shifts and assigning tasks to staff.
  • Established a comprehensive inventory tracking system for timely supply ordering.
  • Generated reports on sales trends, inventory status, and financial metrics.
  • Collaborated with other departments to enhance operational efficiency.
  • Ensured up-to-date knowledge of company offerings to optimize service delivery.

Assistant Restaurant Manager

Le Meridien Gurgaon Delhi NCR
Gurgaon
04.2023 - Current
  • Assisted manager in smooth turning of restaurant departments
  • Managed staff training and appraisal programs.
  • Ensured that restaurant is property managed to enable high dining standards.
  • Monitor and evaluate team members performance.
  • Provide supervision and professional development.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Food & Beverage Executive

Le Meridien Gurgaon Delhi NCR
Gurgaon
03.2021 - 04.2023
  • Worked as a Food & Beverage Executive for fine dining restaurant BELLA CUCINA.
  • Handled 158 covers at Latest Recipe Restaurant which serves multi-cuisine food with average yearly budget of 16 cr.
  • Achieved 98% LQA for the outlet and 92.05% for overall F&B.
  • Enrolled more than 3000 guests in a single month in team and bum program for the company which was specifically recognized by the senior area team.
  • Awarded by PILLAR OF THE DEPARTMENT award for the year 2022.
  • Introduced beverage inclusive packages for online channel partners to boost the APC.
  • Responsible for the food and wine training of juniors.
  • Led a team of professionals to achieve significant improvements in customer satisfaction ratings.

Food & Beverage Associate

Le Meridien Gurgaon Delhi NCR
Gurgaon
04.2018 - 03.2021
  • Joined as F&B Associate for the fine dining restaurant BELLA CUCINA.
  • Participated in staff training sessions to stay current on industry trends and enhance jobs.
  • Gained expertise in various types of beverages, enabling better guidance for customers when selecting options.
  • Performed opening and closing duties as needed, ensuring proper set-up for daily operations.
  • Maintained a clean and organized workspace, ensuring efficient operations and customer satisfaction during exceptionally busy times such as dinner hour.
  • Immediately resolved issues with portions by employing careful listening and communication.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Education

B.Sc - Hospitality & Hotel Administration

St. Soldier Institute of Hotel Management And Catering
Jalandhar
06.2021

High School - Medical Science

Higher Senior Secondary
Himachal
06.2015

Skills

  • Leadership and team management
  • Employee retention strategies
  • Customer service excellence
  • Conflict resolution skills
  • Staff training and development
  • Beverage pairing expertise
  • Problem solving techniques
  • Expense tracking and analysis

Certification

  • Associate of the month, 11/2019
  • Certificate of Excellence (Shining Star), 12/2002
  • Certificate of Punctual Associate, 01/2004
  • Manager of the month, 03/2004

Languages

  • Hindi
  • English

Timeline

Assistant Manager

Avaal Technologies
10.2024 - Current

Assistant Restaurant Manager

Le Meridien Gurgaon Delhi NCR
04.2023 - Current

Food & Beverage Executive

Le Meridien Gurgaon Delhi NCR
03.2021 - 04.2023

Food & Beverage Associate

Le Meridien Gurgaon Delhi NCR
04.2018 - 03.2021

B.Sc - Hospitality & Hotel Administration

St. Soldier Institute of Hotel Management And Catering

High School - Medical Science

Higher Senior Secondary

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Hitesh Thakur