Hitesh Verma
Baddi
Summary
Driven professional with 5 years of diverse experience, specializing in operations optimization, team leadership, and strategic problem-solving. Expertise in delivering impactful solutions while maintaining clear, effective communication across all levels. Adept at driving innovation and continuous improvement, consistently achieving outstanding results in fast-paced and evolving environments.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
SRP US Logistics
09.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Customer Service Representative
Samsung Service Center
01.2024 - 08.2024
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
Technical Consultant
Staples Canada
04.2023 - 11.2023
- Developed technical requirement documentation for new software products.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Chef De Partie
Match Eatery & Public House
05.2022 - 11.2023
- Trained kitchen staff to perform various preparation tasks under pressure.
- Implemented food cost and waste reduction initiatives to save money.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Technical Sales Representative
Staples Canada
02.2020 - 11.2021
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
Sales Associate
7-eleven
11.2020 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
BBA - General Management
North Island College
Courtenay, BC, Canada04-2021
Certificate of Technical Studies - Computer Applications Development
BIT Institute
Baddi, India08-2018
Skills
- Quality control analysis
- Spreadsheet tracking
- Inventory control
- Expense management
- Communication
- Training and leadership
- Team building
- Budget preparation
- Customer service
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Beginner (A1)
Timeline
Logistics Coordinator
SRP US Logistics
09.2024 - Current
Customer Service Representative
Samsung Service Center
01.2024 - 08.2024
Technical Consultant
Staples Canada
04.2023 - 11.2023
Chef De Partie
Match Eatery & Public House
05.2022 - 11.2023
Sales Associate
7-eleven
11.2020 - 08.2021
Technical Sales Representative
Staples Canada
02.2020 - 11.2021
BBA - General Management
North Island College
Certificate of Technical Studies - Computer Applications Development
BIT Institute
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