Hitesh Gala

• Managing a team of three for BAU, along with strategic projects that can automate daily, repetitive tasks.
• SME of low-latency platform and global point of contact for any onboarding and certification-related tasks.
• Look after the exchange mandatory releases, and point of contact for any escalation post go-live.
• Contributed innovative ideas to be included in the onboarding tool itself to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers over calls and emails and provide them with a solution which is scalable and efficient.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Recognized by management for providing exceptional customer service.

• I am associated with Credit Suisse as Exempt Non Officer. I am working as a team member in APAC Client Connectivity team.
• I am primarily involved in maintaining FIX infrastructure, testing in-house product upgrades, FIX certification with clients and vendors, Production setup, responsible for QA related activities and interacting across various teams, interacting with clients / vendors / business users to investigate production issue, responding queries over email.
• Created small scripts / macros to easy out work of team with tedious / repetitive tasks.
• Enabling users in Bloomberg

Some of the projects done are listed below.

• Cameron FIX upgrade.

Client: Macquarie (Hong Kong).

Description: Macquarie uses CameronFIX as a FIX engine to connect to its clients across the regions. Since CameronTec had upgraded its architecture for better performance, it had asked clients (Macquarie, in this case) to upgrade to its latest product, Catalys 2.1. So here we provided onshore development and support to migrate old CameronFIX components to Catalys 2.1. Also performed performance tests to show the performance improvement between the old and new software.

• ORC Desk Support.

Client: Morgan Stanley (Hong Kong).

Description: Providing onshore floor support for ORC application, supporting APAC equities, and derivatives. Certify new releases provided by ORC in the UAT environment, and roll out the release to production. Developed scripts to check the processes well before market start, and send alert text messages over mobile if they are not good. Performing market rehearsals when new APIs are introduced before going live. Informing clients about the upgrade, and involving them in market rehearsal.

• Back Office Support

Client: Capstone (Singapore).

Description: This was an off-site project for Capstone Singapore. Capstone has a BackOffice system named BOSS (Back Office Server Systems). This software provides a GUI that shows the trade breaks after the street-side file is received and loaded into the system. Escalating issues to the respective teams, if trade breaks are not resolved in time. Creating scripts for new markets, brokers to get the street-side file, normalize it, and update it into the system. Creating new instruments and portfolios for new traders and clients.

• Liquidator Strategy.

Client: ORC.

Description: Developed a trading strategy for AutoQuoter, calendar spread in Java. Also developed a strategy for sending orders, quotes, based on bid, ask, and theoretical prices.

• Bucharest Market Link.

Client: RCB (Romanian Commercial Bank)

Description: Bucharest was initially a File-Based Market Link, which was later converted into an XML-based Market Link. This market is located in Romania. Market-supported XML-based APIs. This market link reads and writes a stream of bytes on the TCP socket. Order details were updated in an XML format (given by exchange) and sent over the socket. The header and trailer were 9-byte code, which needs to be appended before the start of the message and after the end of the message. This is to identify separate messages. Similarly, for incoming messages from the exchange. Here, Market Data and Static Data were also supported.

• E2E Infotech (now merged into Broadridge) provides consulting and integration services in the area of FIX (mainly CameronFIX/Catalys), front-end trading systems like ORC Software, market connectivity, and integration between the front, middle, and back office.