HITHEIN AUGUSTINE
Bangalore
Summary
Data Science postgraduate (Merit) from Durham University with experience in analytics, customer operations, business problem-solving and data-driven decision making. Strong communicator with proven leadership, teamwork and stakeholder engagement through professional, academic and extracurricular experiences. Comfortable translating complex data into practical business insights while collaborating effectively across teams.
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
4
4
Languages
1
1
Certification
2025
2025
years of professional experience
Work History
Volunteer
Multiple
- Managed coordination of resources operations with multiple NGOs through Bethel AG Church over five-year period
- Collaborated with team members to develop educational materials for workshops.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Strengthened community bonds, participating in interfaith dialogues and events.
Operations Representative
Concentrix
06.2024 - 09.2024
- Delivered high-quality customer support while consistently meeting service-level targets.
- Resolved customer issues through effective communication and collaboration with cross-functional teams.
- Maintained confidentiality while handling sensitive information with accuracy.
- Demonstrated adaptability, attention to detail and strong organisational skills in a fast-paced environment.
Education
Bachelor's of Commerce - Data Analytics
St. Joseph's College of Commerce
Bengaluru, India10-2022
ISC (12th) & ICSE (10th) - Science Till 10th And Commerce 12th
Bishop Cotton Boys' School
Bengaluru, India2019
Masters in Data Science - Data Science (Merit)
Durham University
Durham, England01-2025
Skills
- Programming: Python, SQL, R
- Analytics: Machine Learning, Statistical Modelling, Predictive Analytics, Data Cleaning, Feature Engineering
- Visualisation: Tableau, Advanced Excel, Dashboard Development
- Tools: SAS, Alteryx, Jupyter Notebook, Confluence, BeautifulSoup
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Leadership qualities
- Relationship building
- Customer service
- Public speaking
- Project management
- Excellent communication
Interests
Formula 1, Business Analytics, Financial Markets, Boxing & Fitness, Music (Singer & Guitarist), Artificial Intelligence
Certification
- Google Data Analytics Professional Certificate
- Selected for a NASA Aerospace Engineering Training Programme
Other Achievements
Senior Prefect & School Board Member Represented the student body, mentored junior students and worked alongside faculty on school initiatives. International Choir Performer Performed internationally as a singer and guitarist, developing confidence, teamwork and discipline. Senior Prefect & School Board Member Represented the student body, mentored junior students and worked alongside faculty on school initiatives. International Choir Performer Performed internationally as a singer and guitarist, developing confidence, teamwork and discipline.
Hobbies
- I enjoy travelling, especially in car and bike
- Occasionally sing and play the guitar
- Into fitness
- Love to indulge and experience in different food
- Enjoy learning science and human history
- Volunteer at my Church
Languages
English
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Tamil
Elementary (A2)
Kannada
Elementary (A2)
Timeline
Operations Representative
Concentrix
06.2024 - 09.2024
Bachelor's of Commerce - Data Analytics
St. Joseph's College of Commerce
ISC (12th) & ICSE (10th) - Science Till 10th And Commerce 12th
Bishop Cotton Boys' School
Masters in Data Science - Data Science (Merit)
Durham University
Volunteer
Multiple