H J Ullas

As an Associate Manager of Implementation, I lead a team of 10 members overseeing onboarding, implementation, and customer support for enterprise accounts. Currently spearheading product development for RazorpayX Payroll, India's leading B2B SaaS payroll management product, I'm driving its transformation into an enterprise-grade solution to cater to large-scale corporations, expanding its reach beyond startups. I collaborate with design and engineering teams to define HRMS workflows, ensuring seamless integration.

Associate Manager, Product Support
April 2023 – Present

• Lead a 10-member team responsible for onboarding, implementation, and customer query resolution for enterprise accounts via Intercom and Freshdesk.
• Collaborated with design and engineering teams to define workflows and logic for HRMS feature implementations, ensuring seamless integration.
• Spearheaded the implementation of Auto-KYC, reducing onboarding time for SME customers from 2 days to 1 hour, significantly enhancing customer satisfaction and efficiency.
• Managed payroll processing for over 50 clients, ensuring compliance with all relevant regulations and maintaining 100% accuracy.
• Developed functional documents and business requirement docs, aligning project goals from sales to delivery.
• Conducted and organized training sessions for interdepartmental teams and customers, using webinars and video recordings to aid system knowledge acquisition.
• Played a key role in hiring, developing, and appraising team members, ensuring effective team performance through regular one-on-one meetings and progress tracking.
• Developed and implemented process improvements, increasing team efficiency and reducing processing times.

Key Achievements:

• Implemented process improvements, leading to increased operational efficiency.
• Reduced KYC verification time for SME customers by 95%, from 2 days to 1 hour.

Senior Implementation Consultant
June 2021 - March 2023

• Managed the implementation of enterprise HRMS and payroll systems for large-scale clients, including payroll for over 35,000 employees across multiple regions.
• Coordinated complex projects with varying tax regulations and compliance requirements, successfully delivering projects within tight deadlines.
• Collaborated with cross-functional teams to improve user provisioning and workflow processes for enterprise clients.
• Served as the primary point of contact between clients and internal teams, ensuring clear communication and efficient resolution of customer queries.

Key Achievements:

• Successfully led the implementation of payroll systems under a tight deadline, ensuring system accuracy and customer satisfaction.
• Enhanced customer experience by optimizing user provisioning workflows.

Currently leading HR & Payroll module implementations for multiple accounts across India, with 4 years of experience and over 120 successful project completions. Specializing in smooth transitions from delivery to support, I focus on reducing attrition, enhancing product usage, and advising clients on best practices to boost HR efficiency.

Key Responsibilities:

• Analyzed business needs, documented requirements, and designed HR module specifications.
• Gathered, analyzed, and configured data for HR modules (employee info, leave, attendance, payroll, etc.) in Greytip, ensuring optimal setup and functionality.
• Served as the bridge between internal and external stakeholders, providing consultation on HR technologies and process improvements.
• Configured and tested HR and Payroll features, including leave, attendance, performance management, and payroll policies, across 100+ scenarios.
• Led data migration efforts, ensuring accurate mapping, cleansing, and synchronization from Folklore systems(Desktop version) to new HRMS (SAAS Cloud based).
• Managed user security roles, conducted functional and user acceptance testing, and documented use cases and testing scenarios.
• Delivered comprehensive training sessions across India, pre- and post-go-live, to ensure users were fully equipped to utilize the system.

Objective: To continue leveraging my expertise in HR & Payroll systems to drive successful implementations, enhance client satisfaction, and improve HR operational efficiency across organizations.

Key Responsibilities

• Expertise in Excel formulas and payroll software (ALCS, ELCS).
• Proficient in managing emails via Talisma (external) and Outlook (internal).
• Successfully handled payroll processing for over 50 clients, ensuring timely and accurate salary credits by maintaining Payroll Due Calendar and Leave Tracker.
• Responsible for collecting client inputs, validating data, and generating error-free payroll in Excel.
• Experienced in salary calculations, including OT, incentives, bonuses, and deductions, as well as managing offer letters, salary revisions, and contract extensions.
• Conducted cross-validation of manual and system-generated data, generating and sharing invoices with clients.
• Resolved payroll-related employee and client queries, ensuring proper coordination for accounting and auditing.
• Delivered end-to-end payroll services, meeting client specifications, and ensuring timely salary release.