Holland Kiersten
Cedar Lake
Summary
Dedicated and meticulous, with a proven track record at Franciscan Health Crown Point, I excel in surpassing sanitation standards and enhancing customer satisfaction. Leveraging skills in cleaning, sanitization, and customer service, I consistently deliver high-quality housekeeping services, fostering safe and welcoming environments. My commitment to health and safety compliance, coupled with effective household management, drives exceptional service delivery.
Overview
14
14
years of professional experience
Work History
House Cleaner
Klean by Kiersten
01.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Environmental Services Housekeeper
Franciscan Health Crown Point
01.2011 - 07.2018
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
Education
Crown Point High School
Crown Point, IN2009
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Floor cleaning
- Glass cleaning
- Household management
- Clutter removal
- Wall scrubbing
Timeline
House Cleaner
Klean by Kiersten
01.2019 - Current
Environmental Services Housekeeper
Franciscan Health Crown Point
01.2011 - 07.2018
Crown Point High School
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