Holli Benton
Fazoli's
Vincennes
6
years of professional experience
Dynamic professional with a proven track record at Fazoli's, excelling in employee training and customer service. Leveraged effective communication and organizational skills to enhance team performance and customer satisfaction. Successfully trained over 20 new hires, fostering a collaborative work environment. Adept at multitasking and prioritizing tasks to achieve operational excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Crew Trainer
2 Months- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and quality control standards.
- Provided ongoing feedback to team members to enhance performance and service delivery.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
Activities Assistant
3 Months- Assisted in planning and executing engaging activities for residents.
- Supported daily operations by maintaining activity supplies and equipment.
- Monitored resident participation to ensure a positive experience.
- Facilitated communication between residents, families, and staff regarding activities.
- Adapted activities based on individual resident needs and preferences.
- Documented participation and feedback to enhance future programs.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Engaged residents through events, small groups, and personal attention.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided feedback and guidance to program participants regarding progress and development.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Monitored participation in recreational activities to provide assistance to participants.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Laundry Attendant
3 Months- Operated laundry equipment to ensure efficient processing of linens and garments.
- Sorted, washed, dried, and folded items according to established procedures.
- Maintained cleanliness and organization in laundry area to promote safety and efficiency.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Assisted with unloading and loading customer laundry items.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Crew Member
2 Months- Operated cash register to ring up final bill and process various forms of payment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
Crew Member
2 Years 1 Month- Provided exceptional customer service while taking and processing orders efficiently.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new crew members on operational procedures and company policies effectively.
- Worked front counter, drive-thru and other areas.
- Demonstrated adaptability by learning multiple roles within fast-paced work environment swiftly.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma
Skills
Customer service
Employee training
Cash handling
Effective communication
Organizational skills
Multitasking Abilities
Teamwork and collaboration
Attention to detail
Critical thinking
Task prioritization
Verbal and written communication
Reliability and punctuality
Multitasking and organization
Continuous development
Processing payments
Sanitation and cleaning
Active listening
Decision-making
Timeline
Crew Trainer
Fazoli's
2026.03 - 2026.05Read More
Activities Assistant
Eastgate Manor
2025.09 - 2025.12Read More
Laundry Attendant
Eastgate Manor
2025.09 - 2025.12Read More
Crew Member
McDonald's
2022.10 - 2022.12Read More
Crew Member
Dairy Queen Grill & Chill
2020.09 - 2022.10Read More
K12 Hoosier Academy & Careers
High School Diploma
Read More