Hollie Seaford
Gosport
Summary
People-focused Salon Suite Owner at Timeless Beauty by Hollie, experienced in building strong client relationships and providing personalized service in a professional setting. Demonstrated ability to communicate effectively, resolve concerns, and create a positive, inclusive environment. Highly organized with experience managing schedules, client interactions, and day-to-day operations.
Overview
8
8
years of professional experience
Work History
Salon Suite Owner
Timeless Beauty by Hollie
Spencer, IN
08.2023 - Current
- Managed daily operations and ensured high-quality service delivery to clients.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Oversaw inventory management, ensuring product availability and quality standards.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Directed financial management, including budgeting, forecasting, and expense tracking for profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Reception/Admissions/Culture Ambassador
Castle Healthcare
01.2022 - 08.2023
- Educated community members on available health services and resources.
- Assisted in organizing health awareness events and outreach programs.
- Collaborated with healthcare professionals to promote patient education initiatives.
- Engaged with diverse populations to build trust and improve service access.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Activity Director
Castle Healthcare
Spencer, IN
10.2020 - 10.2021
- Designed and implemented engaging recreational programs for residents.
- Coordinated daily activities, ensuring participation and enjoyment among all attendees.
- Developed individualized activity plans that addressed diverse resident needs and preferences.
- Collaborated with healthcare staff to integrate therapeutic activities into care plans.
- Trained and supervised volunteers to enhance program delivery and engagement.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
Activities Assistant
Castle Healthcare
Spencer, IN
02.2018 - 10.2020
- Assisted in planning and organizing recreational activities for residents.
- Facilitated engagement by coordinating group outings and events.
- Maintained accurate records of participant attendance and activity feedback
- Communicated with residents to assess interests and preferences for activities.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Education
Activities Director -
John Rowlett Activity Director Course
OnlineTricoci University of Beaty Culture
Bloomington, INHigh School Diploma -
Owen Valley Highschool
Spencer, IN05.2019
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Staff hiring
- Client service
Timeline
Salon Suite Owner
Timeless Beauty by Hollie
08.2023 - Current
Reception/Admissions/Culture Ambassador
Castle Healthcare
01.2022 - 08.2023
Activity Director
Castle Healthcare
10.2020 - 10.2021
Activities Assistant
Castle Healthcare
02.2018 - 10.2020
Activities Director -
John Rowlett Activity Director Course
Tricoci University of Beaty Culture
High School Diploma -
Owen Valley Highschool