HOLLY BAUER
Indianapolis,IN
Summary
Detail-oriented professional with experience in medical billing, customer service, and cosmetology management. Skilled in administrative support, patient/client communication, and data entry. Known for strong interpersonal skills, efficiency, and adaptability in both clinical and customer-facing environments.
Overview
7
7
years of professional experience
Work History
Medical Billing
Private Contractor
Florida
01.2026 - Current
- Process and manage medical billing using Tebra, Tenet, and Athena systems
- Maintain accurate patient records and ensure timely claim submissions
- Ensured compliance with all federal, state, and local regulations governing medical billing practices through continuous education on industry updates.
- Streamlined medical billing processes by implementing efficient collections and documentation methods.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Developed strong working knowledge of various medical billing software programs, increasing speed and accuracy during data entry processes.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Improved accuracy of medical billing by meticulously verifying procedure codes before submitting claims to insurance companies.
- Collaborated with colleagues to share best practices and continuously improve the overall quality of the Medical Billing program.
- Collaborated with cross-functional teams to address system-wide challenges related to medical billing practices, leading to improvements across departments.
- Processed and submitted insurance claims using advanced billing software.
Stylist
Shine Hairspa
Greenwood, IN
01.2026 - 2026
- Provided client consultations for styling, cutting, and coloring services
- Assisted in salon operations and customer experience
- Trained and Certified in 35 treatments and hair spas
Master Stylist
In-Style Salon
Plainfield, IN
07.2019 - 02.2026
- Leveled up from a Designer Stylist, to a Senior Stylist, and finally to a Master Stylist through certification building and high clientele retention
- Built and maintained a loyal client base through strong service and communication
- Managed scheduling, payments, and daily operations
- Delivered high-quality cosmetology services while maintaining sanitation standards
- Maintained up-to-date knowledge of industry trends and product innovations.
- Trained junior stylists on advanced techniques and customer service best practices.
- Managed inventory levels, ordering supplies to ensure availability of products.
- Fostered positive client relationships, resulting in increased repeat business and referrals.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
- Designed and executed customized hair color techniques to enhance client satisfaction.
Education
Bachelor of Arts - English Major
Maryville University
St Louis, MO01-2020
Cosmetology License - undefined
Empire Beauty School
Southport, IN02-2017
Bachelor of Arts - English Major
Ball State University
Muncie, IN01-2013
Skills
- Medical Billing (Tebra, Tenet, Athena)
- Data Entry & Records Management
- Microsoft Office (Word, Excel, PowerPoint)
- Customer Service & Client Relations
- Phone & Front Desk Communication
- Team Collaboration & Leadership
- Trend awareness
- Relationship building and management
- Multitasking and organization
- Attention to detail
- Creative thinking
- Schedule management
- Payment posting
- Claim submission
- Insurance verification
- HIPAA compliance
Timeline
Medical Billing
Private Contractor
01.2026 - Current
Stylist
Shine Hairspa
01.2026 - 2026
Master Stylist
In-Style Salon
07.2019 - 02.2026
Cosmetology License - undefined
Empire Beauty School
Bachelor of Arts - English Major
Maryville University
Bachelor of Arts - English Major
Ball State University