Holly Johnson

*Perform cell-based bioassays and surrogate bioassays such as ligand-binding ELISA assays in plate-based formal in a GMP environment.

*Perform qualification and transfer of analytical test methods in the GMP environment.

* Document laboratory work in notebooks/electronic notebooks and log books, perform data integrity checks, data verification reviews, and communicate final results through electronic systems.

• Developed customized training programs to enhance swimmers' technique and performance.
• Collaborated with parents to address concerns and promote swimmer development through effective communication.
• Fostered a positive team environment, encouraging collaboration among diverse skill levels and backgrounds.
• Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
• Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
• Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.

• Delivered exceptional customer service to enhance guest experiences and satisfaction.
• Trained and mentored junior staff on best practices in concierge services and guest relations.
• Resolved guest inquiries and complaints promptly, maintaining high service standards.
• Monitored hotel facilities and services, ensuring all offerings met quality expectations for guests.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.