Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Phipps

Lebanon

Summary

Experienced with office administration, call center, and production work goals. Recognized for strong focus and attention to detail while achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

10
10
years of professional experience

Work History

Office Manager

Serendipity Playsystems
10.2023 - Current
  • Managed office operations, ensuring efficient workflow and adherence to company policies.
  • Oversaw vendor relationships, negotiating terms to optimize service quality and cost-effectiveness.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Implemented filing system improvements, increasing document retrieval efficiency by streamlining processes.
  • Assisted in budget preparation, contributing to accurate forecasting and resource allocation.

Customer Service Representative

Express Scripts
10.2022 - 10.2023
  • Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
  • Assisted in processing orders and managing returns, streamlining operational workflows.
  • Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
  • Provided product information and troubleshooting support, improving customer understanding of services.
  • Collaborated with team members to identify recurring issues, contributing to process improvements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Pharmacy Production Clerk

Express Scripts
01.2019 - 10.2022
  • Coordinated daily production tasks to ensure timely medication preparation and packaging.
  • Operated pharmaceutical equipment, adhering to safety protocols for quality assurance.
  • Maintained inventory levels, assisting in stock organization and replenishment processes.
  • Trained new employees on operational procedures and best practices within the production area.
  • Inspected products for quality assurance prior to shipment.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.

Administrative Coordinator, Key Holder

Marshalls
08.2018 - 02.2019
  • Coordinated schedules and meetings for executives, ensuring optimal time management and resource allocation.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
  • Implemented office policies and procedures, streamlining operations and improving team productivity.
  • Trained new administrative staff on best practices, fostering a collaborative work environment and knowledge sharing.
  • Facilitated onboarding processes for new hires, streamlining integration into company culture.
  • Maintained accurate financial records, reconciling daily cash flow and reporting discrepancies.

Sales Floor Associate

Marshalls
10.2017 - 01.2018
  • Assisted customers in product selection, enhancing shopping experience and driving sales.
  • Maintained organized sales floor, ensuring optimal product placement and visibility.
  • Collaborated with team to execute promotional displays, improving brand awareness and customer engagement.
  • Trained new associates in operational procedures and customer service best practices.
  • Implemented merchandising strategies, leading to improved product presentation and increased impulse purchases.

Sales Associate

Prime Communications AT&T
08.2015 - 01.2018
  • Enhanced customer satisfaction by providing personalized service and product recommendations.
  • Developed deep product knowledge to assist customers effectively with inquiries and purchases.
  • Collaborated with team members to create engaging in-store promotions and displays.
  • Trained new associates on sales techniques and customer service best practices.
  • Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Lebanon Senior High School
Lebanon, IN
01-2015

Skills

  • Customer service
  • Office administration
  • Bookkeeping
  • Payroll and budgeting
  • Clerical support
  • Data entry
  • Packaging and labeling
  • Picking and packing
  • Warehouse operations

Timeline

Office Manager

Serendipity Playsystems
10.2023 - Current

Customer Service Representative

Express Scripts
10.2022 - 10.2023

Pharmacy Production Clerk

Express Scripts
01.2019 - 10.2022

Administrative Coordinator, Key Holder

Marshalls
08.2018 - 02.2019

Sales Floor Associate

Marshalls
10.2017 - 01.2018

Sales Associate

Prime Communications AT&T
08.2015 - 01.2018

High School Diploma -

Lebanon Senior High School

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Holly Phipps