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Holly Timm
Knox
Summary
Dynamic retail professional with a proven track record at Dollar General, excelling in cash handling accuracy and customer service management. Recognized for enhancing sales through effective merchandising strategies and fostering strong customer relationships, resulting in increased customer satisfaction and loyalty. Skilled in training and mentoring staff to optimize team performance.
Overview
34
34
years of professional experience
Work History
Part Time Key Holder
Dollar General
Knox, IN
10.2024 - Current
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new employees on customer service standards and sales techniques.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Assisted in merchandising strategies, enhancing product displays to increase customer engagement.
Sales Associate/ Shipping and Receiving
Smith’s Farm Store/ Ace Hardware
Knox, IN
06.1992 - 06.1998
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized inventory displays, promoting product visibility and accessibility.
- Provided knowledgeable support regarding gardening supplies and hardware tools to customers.
- Collaborated with team members to restock shelves and fulfill customer orders promptly.
- Trained new staff on store policies, procedures, and customer service best practices.
- Implemented merchandising strategies to optimize product placement and increase sales potential.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Behavioral Sciences
Ancilla Collage
Donaldson, INHigh School Diploma -
Knox Community High School
Knox, IN05.1985
Skills
Cash handling
Cash handling accuracy
Training and mentoring
Store maintenance
Workplace safety
Customer service management
Bank deposits
Staff training and development
Staff oversight
Alarm systems
Team training and development
Inventory monitoring
Promotional planning
Safety enforcement
Task delegation
Opening and closing coordination
Drawer counting
Store recovery processes
Multitasking and prioritizing
Retail operations
Relationship building
Employee training
Sales floor organization
Inventory and stocking
Handling complaints
Basic mathematics
Cash handling and reconciliation
Store reset and recovery
Sales leadership
Problem anticipation and resolution
POS terminal operation
Cash drawer reconciliation
Merchandise promotion and display
Decision-making
Work area inspection
Departmental procedures
Inventory management
Merchandising operations
Customer service
Accomplishments
Went from part time sales associate to key holder within three months.
Timeline
Part Time Key Holder
Dollar General
10.2024 - Current
Sales Associate/ Shipping and Receiving
Smith’s Farm Store/ Ace Hardware
06.1992 - 06.1998
No Degree - Behavioral Sciences
Ancilla Collage
High School Diploma -
Knox Community High School