Hone Gowda
Pune
Summary
To leverage my expertise and dedication to excel in a dynamic professional environment, striving to achieve ambitious objectives and foster unparalleled career advancement. Seeking an opportunity within an organization that values individual contributions while promoting a collaborative team ethos, where my current competencies are valued and further honed through continuous learning and development initiatives. Committed to contributing my skills towards the collective success of the team, while also embracing opportunities for personal growth and skill acquisition.
Overview
3
3
Languages
Work History
Representative, Operations
Concentrix Daksh Services India Pvt Ltd
4 2022
- Provide international voice support, particularly tailored for the United Kingdom market, within the B2B Sector
- Engage in quick and attentive communication with clients and customers, demonstrating strong verbal skills and active listening abilities
- Employ convincing skills and adept problem-solving abilities to address customer queries and critical issues effectively
- Meet and exceed established metrics for customer satisfaction, resolution time, and quality of service
- Offer comprehensive support to new hires, aiding in their training and onboarding process to ensure they are equipped to deliver exceptional customer support services within the Ecommerce domain.
Customer Support Associate(Tech Support)
Tech Mahindra Limited
- Current
- Deliver high-quality technical support services via international voice channels, specifically focused on the telecom sector and tailored for the United Kingdom market within the technical domain
- Facilitate prompt and attentive communication with clients and customers, showcasing excellent verbal proficiency and active listening skills to effectively understand and address their technical concerns
- Utilize persuasive abilities and advanced problem-solving skills to efficiently resolve customer queries and critical technical issues within the telecom industry landscape
- Exceed predefined performance metrics related to customer satisfaction, resolution time, and service quality, ensuring consistently exceptional support delivery.
Education
Bachelor of Computer Science -
Dr. D Y Patil School of Engineering
Pune, India 04.2001 -
Diploma In Computer Technology -
K.K Wagh Polytechnic
Nashik, India06.2021
HSC -
Sir Dr. M.S. College of Science
Nashik, India02.2019
SSC -
Golden Horizon School
Nashik, India03.2017
Skills
A good grasp on basics of C, C, HTML, Java, Javascript, Networks and Devices
Manage the daily incoming of customers
Responsible to handle the queries
Make a daily work plan to ensure the quality services
Manage conflicts, disputes and challenging situations
Ensure the satisfaction of customers
Strong work ethics with remarkable customer handling skills
Excellent communication skills in written and verbal both
Remarkable patience with reliability and responsibility
Hobbies
- Photography
- Image Editing
- Watching movies and Anime
- Reading Books
- Playing PC Games
- Playing Cricket and Football.
Professional online courses
- Introduction to Web Development on Coursera.
- Interactivity With JavaScript on Coursera.
- Cyber Security with IIT Kanpur
Hometown
Nashik
Currentcity
Pune
Personal Information
- Date of Birth: 11/12/2001
- Gender: Male
- Marital Status: Single
Projects
Coding a website in JavaScript, HTML, CSS as our Major Project For Diploma: Created a Website known as OSFR(Online Services For Form Filling References) using HTML, CSS, JavaScript for helping out to fill the forms with reference PDFs, original links etc.
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge & belief.
Timeline
Bachelor of Computer Science -
Dr. D Y Patil School of Engineering
04.2001 -
Representative, Operations
Concentrix Daksh Services India Pvt Ltd
4 2022
Customer Support Associate(Tech Support)
Tech Mahindra Limited
- Current
Diploma In Computer Technology -
K.K Wagh Polytechnic
HSC -
Sir Dr. M.S. College of Science
SSC -
Golden Horizon School
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