Vidushi Sharma
Assistant Manager - Wintel
New Delhi
Summary
Endpoint / Wintel professional with 8+ years of experience managing and securing enterprise environments across Microsoft Intune, Windows Server, Azure AD, SCCM, and Microsoft 365. Proven expertise in MDM/MAM and corporate device enrollment, endpoint compliance, patch management, and troubleshooting across Windows, iOS, and Android platforms. Experienced team lead with strong communication skills, hands-on support in ServiceNow, and a track record of improving system availability, security, and end-user experience.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Tata Power Delhi Distribution Ltd.
02.2023 - Current
- Lead and manage a team of 2 Senior Associates, overseeing daily Wintel and endpoint operations.
- Administer and maintain Microsoft Intune for endpoint management across Windows, iOS, and Android devices, including MDM/MAM policies and compliance configurations.
- Troubleshoot Hyper-V Physical and Virtual Machines environment and business-critical applications.
- Administer Exchange Online, Azure AD, and Microsoft 365, including user lifecycle management and security configurations.
- Implement patch management and system upgrades, ensuring servers and endpoints remain secure and up to date, reducing unplanned downtime.
- Configure, optimize, and maintain Windows Server services including IIS, DNS, Active Directory, Group Policy, and Hyper-V.
- Monitor system and endpoint performance proactively, identifying and resolving potential issues to improve end-user experience.
- Design and implement backup and disaster recovery solutions, supporting Business Continuity Planning (BCP).
- Manage inventory, purchased supplies and complete additional duties as needed.
- Maintain technical documentation, SOPs, and operational knowledge base articles.
CST 1
Rackspace Technologies
10.2020 - 02.2023
- Provided global enterprise support for Windows Server, Exchange Server, SharePoint Server, and Microsoft 365 environments.
- Managed and troubleshot Exchange Online, Hybrid Exchange deployments, Outlook connectivity, AutoDiscover, and mail flow issues.
- Executed and led Office 365 migrations, including Exchange and SharePoint hybrid deployments for external clients.
- Administered Active Directory including Group Policy, permissions, and object management.
- Worked closely with Account Administrators to deliver complex Office 365 and cloud-related tasks.
- Performed DNS management including record creation, updates, and deletions for IP and domain management.
- Delivered customer training sessions on technical and non-technical aspects of supported services.
- Improved operational quality by mentoring and assessing team members, increasing quality metrics from 83% to 89%.
SW/Application Technical Support Analyst
Accenture Solutions Pvt. Ltd.
01.2020 - 09.2020
- Provided L2 technical support for enterprise collaboration and communication platforms across multiple global clients.
- Handled P1 and P2 critical incidents, ensuring timely resolution and adherence to SLAs.
- Administered and supported Skype for Business / Lync 2013 environments, including certificate renewals and server maintenance.
- Analyzed and resolved audio quality, call performance, and connectivity issues using diagnostic and reporting tools.
- Raised, reviewed, and implemented change requests in collaboration environments following ITIL processes.
- Configured and managed Dial Plans, Voice Routes, and number series for enterprise telephony environments.
- Provided L1/L2 support for Microsoft Teams, including user enablement and troubleshooting collaboration issues.
- Assigned and managed Microsoft 365 licenses, including Audio Conferencing and Phone System licenses.
- Managed Microsoft Teams meeting policies, federation settings, and collaboration configurations.
- Analyzed Teams conference performance using Call Quality Dashboard (CQD).
- Configured and supported Microsoft Teams Meeting Rooms.
- Conducted knowledge transfer and training sessions for new team members to ensure smooth onboarding.
IT Associate
Sapient Consulting Pvt. Ltd.
10.2017 - 01.2020
- Supported Skype for Business and Enterprise Voice platforms, including certificate renewals and voice configuration.
- Configured Dial Plans, Voice Routes, SIP IDs, and managed telephony-related services.
- Created and managed Distribution Lists and Shared Mailboxes using Exchange Server tools.
- Managed incidents and access requests through ServiceNow, IAM tools, and Hitachi systems.
- Provided administrative support for File Servers and Print Servers.
- Enrolled PCs and mobile devices into the Microsoft Intune console.
- Managed Active Directory objects including users, groups, and computers.
IT Analyst
HCL Tech. ltd.
08.2016 - 09.2017
- Provided end-user support for Windows 7 and Windows 10 environments.
- Performed software and hardware troubleshooting for enterprise users.
- Managed endpoint security tools including Symantec Endpoint Protection and McAfee.
- Installed and configured Windows operating systems.
- Deployed applications and updates using SCCM.
Education
Bachelor of Technology - Information Technology
Northern India Engineering College
New Delhi07.2016
Skills
Operations management
Timeline
Assistant Manager
Tata Power Delhi Distribution Ltd.
02.2023 - Current
CST 1
Rackspace Technologies
10.2020 - 02.2023
SW/Application Technical Support Analyst
Accenture Solutions Pvt. Ltd.
01.2020 - 09.2020
IT Associate
Sapient Consulting Pvt. Ltd.
10.2017 - 01.2020
IT Analyst
HCL Tech. ltd.
08.2016 - 09.2017
Bachelor of Technology - Information Technology
Northern India Engineering College