Honey James
Mumbai
Summary
Dynamic professional with over 14 years of experience in enhancing customer satisfaction and employee retention while leading high-performing customer relations teams. Proven track record in developing strategies that drive engagement and loyalty, resulting in measurable business outcomes. Seeking to leverage expertise in a challenging role within a reputable organization to further advance customer-centric initiatives.
Overview
15
15
years of professional experience
Work History
Admin & Personal Assistant
Panorama Music
Mumbai
05.2022 - Current
- Developed processes for efficient workflow within the departmental structure.
- Performed calendar management and scheduling of appointments for the CEO.
- Manage the CEO's schedule, including booking meetings and travel.
- Make appointments with Bollywood celebrities for album and song reviews.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Maintained confidential files related to personnel records or other sensitive information.
- Coordinated meetings between internal departments and external partners.
- Maintained the company visitor schedule and processed all visitors according to the company security policies.
- Assisted in basic bookkeeping duties, and maintained the petty cash spreadsheet.
Closing Manager
Estatement Real Fintech Pvt Ltd.
02.2021 - 04.2022
- Handled the team effectively to communicate project details to meet client expectations.
- Ensured regional market penetration by onboarding new channel partners.
- Collaborated with escrow officers, lenders, buyers and sellers to facilitate successful closings.
- Set up a final stage meeting with clients on their desired property, and close the deal as per their requirements.
- Prepared closing documents such as deeds, mortgages, notes, affidavits and settlement statements.
- Conducted title searches to verify legal ownership of property.
- Evaluated and monitored telecaller team's metrics during CP activations.
Sales Manager / Admin
Ekveera Enterprises
01.2019 - 01.2020
- Handled the escalation of all clients through direct communication and ensured their needs are taken care of.
- Executed multiple large projects, assigned by the Director, successfully, and in a timely manner.
- Created systematic and consistent lead generation from cold calling, referrals, lead generation services, and other forms of legal procedures.
- Educating clients about the current market conditions, prices, mortgages, legal requirements, and related matters.
- Maintain the executive's agenda and assist in planning appointments, board meetings, conferences, etc.
- Make travel arrangements for directors, HODs, and executives.
- Handle confidential documents, ensuring they remain secure.
- Monitor company supplies, and negotiate terms with suppliers to ensure the most cost-effective orders.
Asst. Sales Manager
Magus Pvt Ltd
10.2017 - 12.2018
- Proven track record, report of accomplishments in building key accounts with increased penetration.
- Finding the gaps in the missing sales data and adding them to the report for enhancing sales.
- Weekly meeting monitoring the performance growth of individual employees in the team.
- Initiated and managed cross-functional teams, which historically have not worked well together, to achieve desired results.
- Improved the pipeline and proposal development capture rate by over 25%.
- Collaborated with other managers on strategic planning to increase sales results.
- Generating a MIS report for the heads, which includes P&L, pipeline bookings, etc.
- Meeting and greeting directors, investors at all seniority levels, and scheduling their day planners.
- Dealing with incoming emails, faxes, and post, often corresponding on behalf of the Director.
Client Relationship Manager
Future Cars Pvt Ltd – Tata Motors
Thane
03.2016 - 10.2017
- Develops buyers by maintaining rapport with previous customers, suggesting trade-ins, meeting prospects at community activities, greeting drop-ins, responding to inquiries, and recommending sales campaigns and promotions.
- Identified new business opportunities through research and analysis of client needs.
- Closes sales by overcoming objections, asking for sales, negotiating price, completing sales or purchase contracts, explaining provisions, offering warranties, services, financing, collecting payment, and delivering automobiles.
- Developed deeper knowledge by participating in educational opportunities and reading professional publications.
- Enhances dealership reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Understands automobiles by studying their functionalities, enhanced capabilities, and upgraded features; comparing and contrasting competitive models; inspecting automobiles.
Client Relationship Manager
Marigold Cars Pvt Ltd – Tata Motors
Thane
08.2015 - 02.2016
- Alerting the sales team to find more opportunities for further sales within key clients, and other products the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPIs as set by the Head of Sales.
- Working closely with Account Managers and Sales Consultants.
- Escalating and resolving areas of concern, as raised by clients.
- Carrying out business reviews, client gratification, surveys, and reviews of our products and services.
- Updating the CRM and ensuring that account managers are aware of changes within clients.
Sales Lead
Fortune Cars Pvt Ltd – Tata Motors
Thane
01.2010 - 07.2015
- Developed the team by sharing in-depth knowledge of inventory to boost productivity.
- Ensured satisfactory services to meet customer needs.
- Contributed to client growth strategy with detailed product briefings.
- Handled end-to-end client escalations and verdicts to fix them in a timely and accurate fashion.
- Facilitated regular huddles aimed at improving quarterly performance.
- Assisted the sales team in business acquisitions, planning, retention, and management.
- Develop and update client-related reports.
- Negotiate and manage agreements through the business contract process.
Education
BCA - Bachelor of Computer Applications
01.2010
HSC - Maharashtra Board of Education
01.2007
SSC - Maharashtra Board of Education
01.2005
Skills
- Business development
- Flexible Problem-Solving
- Clear Communication Skills
- Effective Organizational Skills
- Effective Multitasking
- Profit Maximization
- Revenue Achievements
- Tact and diplomacy
- Proactive
Personal Information
- Date of Birth: 02/02/88
- Marital Status: Married
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Timeline
Admin & Personal Assistant
Panorama Music
05.2022 - Current
Closing Manager
Estatement Real Fintech Pvt Ltd.
02.2021 - 04.2022
Sales Manager / Admin
Ekveera Enterprises
01.2019 - 01.2020
Asst. Sales Manager
Magus Pvt Ltd
10.2017 - 12.2018
Client Relationship Manager
Future Cars Pvt Ltd – Tata Motors
03.2016 - 10.2017
Client Relationship Manager
Marigold Cars Pvt Ltd – Tata Motors
08.2015 - 02.2016
Sales Lead
Fortune Cars Pvt Ltd – Tata Motors
01.2010 - 07.2015
BCA - Bachelor of Computer Applications
HSC - Maharashtra Board of Education
SSC - Maharashtra Board of Education
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