Honey Kukreja

• Performed regular audits of financial records in order to ensure accuracy.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Developed strategies to increase customer satisfaction and loyalty.
• Organized professional development programs for employees at all levels of the organization.
• Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
• Monitored financial performance of the branch on a monthly basis.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
• Resolved escalated customer complaints in a timely manner.

Rewards and Recognitions :

• Performance rating 2 out of 5 within 8 months in New Role ( 1 is a Excellent).
• Won Maverick Trophy Contest in May 2024 from Zonal Head.
• Won Beat Your Best Trophy in April 2024 at Country Level.
• Brought 15 Crores of Corporate Non Callable Fixed Deposit from one of the Big HNI Client in the month of December 2023.

• Ensured compliance with banking regulations and policies.
• Implemented new operational procedures to enhance customer experience.
• Performed routine audits of branch operations to identify areas for improvement.
• Resolved customer complaints in a timely manner.
• Managed inventory levels of cash, supplies, and other resources.
• Organized daily workflow to maximize efficiency and productivity.
• Supervised daily activities of tellers, loan officers, and other personnel.
• Prepared monthly reports on branch performance metrics.
• Reviewed customer account information for accuracy and completeness.
• Analyzed weekly sales figures and adjusted staffing accordingly.

Rewards and Recognitions

• Got various appreciation mails from the customer for the best services.
• Got satisfactory rating in Audit.
• Got 2 out 5 rating within one year.( 5 is worst)

• Ensured compliance with banking regulations and policies.
• Maintained accurate records of financial transactions.
• Reviewed customer account information for accuracy and completeness.
• Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
• Researched industry trends to ensure competitive advantage.
• Monitored staff performance and provided feedback.
• Organized daily workflow to maximize efficiency and productivity.
• Managed branch files per recordkeeping and compliance requirements.
• Performed routine audits of branch operations to identify areas for improvement.
• Managed inventory levels of cash, supplies, and other resources.
• Implemented new operational procedures to enhance customer experience.

Rewards and Recognitions:

• Promoted as Branch Operation Manager in July 2020 as well as Acting Branch Manager in New Branch.
• Got various Certificates and Medals at Cluster and Regional level Contest throughout the period.

• Provided exceptional customer service while accurately processing routine transactions.
• Processed wire transfers for customers both domestically and internationally.
• Researched discrepancies between actual cash amounts and records of transactions for accuracy.
• Maintained accurate records of all transactions and customer interactions.
• Cross-sold additional bank products when applicable to meet customer needs.
• Adhered strictly to all security procedures related to handling money at the teller window.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Explained the features of various banking products available to customers.

Rewards and Recognition :

• Got Certificate of excellence performance in Ultimate Race Contest.
• Got Certificate of excellence performance in Dare Omega JFM.
• Promoted as Deputy Manager in 2011.

Worked as MIS Coordinator since Oct 2007 till Jan 2013 as Assistant Manager with Kotak Mahindra Bank Ltd.

• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Ensured compliance with company policies and procedures related to project management activities.
• Maintained calendars of upcoming events, meetings and deadlines.
• Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Researched and prepared reports required by management or governmental agencies.