Honey Kumar

Knowledgeable and dedicated customer service professional with extensive experience in the logistics industry seeking a position with an established logistics company. Proven team player with a positive demeanor, skilled at problem solving and establishing longstanding client relationships. Driven to maintain high customer satisfaction while contributing to a company's overall success.

• Provided excellent customer care by following through on requests from potential clients and long standing customers, alike.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Daily communication with customers, freight forwarders, carriers, and brokers regarding relevant issues and resolutions.
• Communicated with dispatchers, warehouses, and customers regarding outgoing orders.
• Represented customers in negotiating affordable rates for drayage and over the road deliveries.
• Tracked and traced all containers from vessel to delivery.
• Email carriers and customers with shipping updates.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Promote superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Responded proactively and positively to rapid change.
• Preparing container loading planning, sending Shipping instructions, tracking shipments online, etc.
• Co-ordination with warehouse representatives in respect of inbound /outbound inventory, Manage container loading plan, Collection and dispatching pre-shipment docs /post shipment do.
• Co-ordination with customer for shipment status etc.
• Co-ordination with customs house agents, vendors, etc.
• Updating system with current status for different vendor’s cargo, stuffing plan preparation, Collection and pre-shipment documents’ receiving.
• Co-ordination with liner for Container Booking, Container tracking debit note & other issue regarding shipment.
• Manage documents as post shipment documents for final dispatch as per customer’s requirement & SOP. (Export Documents dispatched to byer (invoice, Packing list & rex.)
• Coordinate to Line for BL releasing.
• Export documents follow-up to supplier.
• Send SI (Shipping Instruction).
• Filing VGM.
• Filing TR (MMD3 & Odex).
• FCR release to supplier.
• APLL payment follow-up to supplier.
• Carrier and supplier invoice process for payment.