Honey Rajak
Credit Controller
Udaipur
Summary
I am looking for an opportunity in the field of operations enhancement and deliverable processes of client expectations which will allow me to develop new skills while strengthening those I already bring to the table. My degree in Bachelors of Commerce has enabled me to offer business design, and decision-making skills, as well as an analytical approach to tasks in a logical manner. I am very good at professional communication and modifying operational processes based on rational thinking. My key strengths include adaptability, dependability, logical thinking, and a predetermined goal; I have a track record to prove my abilities in successful operation management, and leadership along with being a group player. I thrive on working under pressure.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Credit Controller
QX Global Group
02.2023 - 08.2023
- Managing and collecting debts of creditors by calling and emailing clients.
- To ensure that timely payments are made.
- To resolve and respond account queries.
- Matching entries of client's data with our system data to find out discrepancies.
- Highlighting problem customers to senior management.
- Cash Allocation on portal. Candidate with Banking Experience will be preferred.
- Maintaining records of chasing activity without fail, & be able to report line manager
- Bank statement preparation
- Bank posting
- Allocation of receipts
- Day book reconciliation
- Inter-company Transfer request
- New account set up in payroll system
Fraud Prevention Representative
TTEC
12.2019 - 10.2020
- Direct Communication with customers through emails
- Resolving concerned issues of customers using provided tools
- Finding and tracking accounts of fraud users and working on them accordingly
- Creating and closing tickets
- Quarterly process knowledge test
- Understanding intention and behavior of U by using logical and technical reasoning
- Investigates forgery and theft within customer's account and transactions on behalf of the corporate organization
- To ensure quality, accuracy, and completeness of available data and alerting process; identifying data pain points (e.g., lack of data and frequency), and getting to work on projects with appropriate team to resolve pain point
- To ensure quality, accuracy, and completeness using available data.
- As there are various fraudsters out there who intend to manipulate system and make hefty amount of their practice so try out 100% to resolve such issues and help them reactively by providing account owners alternative resolution of the issue and further best practices to avoid further fraud on their accounts.
Data Researcher
S&P Global al Market IntelligenceGujarat
01.2018 - 09.2019
- Obtaining and reviewing Annual Reports, Quarterly Reports, and press releases for compliance with established standards
- Managed historical database, examined authenticity of data, and reviewed online information from various sources such as company registry, stock exchange, and securities depository
- Collaborated with upstream departments as well as downstream department to manage data flow and ensure accuracy of data and build up procedures and processes for the core domain
- I have learned share allocation, Document Presentation
- Auditing of completed tasks and work of errors
- Work on excel sheets for data violators sheet for correcting data errors
- Conduct meetings to bring queries and concerns to one platform and resolve them with proper discussion
- Communication with managers for arranging any event
- In this role, worked with various financial applications, company documents, and other online sources for collecting strategic investment data of companies worldwide
- Further, work in team environment that encourages healthy mix of competition and teamwork and sharing know-how
- Additionally, have completed several On-line Learning courses to enhance know-how about the importance of Professional Communication, Personality Development, U Communication Applications including grammatical rules, Organizational and Personal Goals linking, Conducting Business ethically in the best place environment, and Effective administration.
- Exceeded project deadlines by prioritizing tasks effectively and managing time efficiently during high-pressure situations
Research Analyst
Arcgate Inc.
01.2014 - 06.2014
- Worked in a non-voice process US-based project namely 'Trial Pay Customer Support'
- Handling customer grievances via email
- Granting credits to the customers after complete analysis of the proof/receipt provided
- Used to perform critical credit card transactions
- Performed Market research activities through secondary data/information
- Boosted team efficiency with rigorous attention to detail and adherence to deadlines when completing projects
Education
B. Com - Commerce
Mahatma Gandhi Kashi Vidyapith University
Varanasi 01.2011 - 01.2014
High School Diploma -
Mody School
Laxmangarh 01.2008 - 01.2010
Skills
Effective Communication
undefinedTimeline
Credit Controller
QX Global Group
02.2023 - 08.2023
Fraud Prevention Representative
TTEC
12.2019 - 10.2020
Data Researcher
S&P Global al Market IntelligenceGujarat
01.2018 - 09.2019
Research Analyst
Arcgate Inc.
01.2014 - 06.2014
B. Com - Commerce
Mahatma Gandhi Kashi Vidyapith University
01.2011 - 01.2014
High School Diploma -
Mody School
01.2008 - 01.2010
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