Honey Sudhilal

Program Advisor - Professional Certification Program (MIT), Emeritus, Bangalore |Jan 2020 - Jun 2020.

• Advised and guided professionals on MIT-certified programs, ensuring a high level of enrollment success.
• Six months of experience with consistent top performance and the highest conversion rate in the CSM program for Q3.
• I trained and mentored over six new team members, helping to establish processes and conduct gap analysis.
• Contributed to improving sales strategies and customer engagement for better conversion rates.

• Exceeded Sales Targets: Consistently surpassed monthly (over $30K) or quarterly sales ($90K - $100K) targets by a significant margin, demonstrating strong sales performance and achievement of revenue goals.
• Increased Conversion Rates: Improved conversion rates on outbound sales calls by implementing effective sales strategies, objection-handling techniques, and product knowledge (12.2% - 15.1% CR).
• Customer Retention Improvement: Successfully retained and upsold existing customers, resulting in increased customer loyalty, and recurring revenue.
• Recognition for Outstanding Performance: I received awards and recognition from management for exceptional sales performance and contribution to team success.
• Contributions to Team Success: Collaborated with team members to share best practices, refine sales processes, and contribute to a positive, productive team environment.
• Improved Customer Satisfaction Scores: Received positive feedback from customers, and achieved high customer satisfaction scores through personalized service and effective problem-solving.
• Training and Mentorship: Provided training and mentorship to new team members, contributing to their development, and the overall success of the sales team.
• Process Improvements: Identified and implemented process improvements that resulted in improved sales performance.