Honey Vishwakarma
Assistant Manager
Kurla (w)
Summary
Detail-oriented professional with a dedication to delivering exceptional customer experiences. Proven track record of managing multiple responsibilities and driving results in fast-paced environments. Committed to staying up-to-date with industry trends and leveraging technology for efficiency and innovation. Strong focus on providing top-notch service and exceeding customer expectations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Callhealth TPA
Mumbai
08.2022 - 01.2025
- Handling Grievance.
- Improved customer satisfaction by addressing and resolving complaints promptly (CRM).
- Leading Quality Check Team to ensure exceptional service delivery.
- Oversee report retrieval and closure processes.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
- Escort high-net-worth individuals (HNIs) for seamless medical experiences.
Senior Executive Assistant
Medi Assist
Mumbai
01.2020 - 04.2020
- Coordinated medical checkups and report follow-ups for LIC clients.
- Provided personalized escort services for high-net-worth individuals (HNIs).
- Processed travel expenses and reimbursements for executive team and senior management group.
Event Coordinator
Six Sense Communication Pvt.Ltd
Mumbai
06.2017 - 05.2018
- Managed promotional events to drive brand engagement.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Demonstrated data entry skills to support administrative tasks.
Customer Service Representatives
Pesterminator
Mumbai
05.2015 - 06.2016
- Served as Executive Officer, addressing client queries and resolving concerns via phone
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Computer Applications - Computer Science
Mithibai Motiram Kundnani College
Mumbai, India 01.2011 - 01.2014
Higher Secondary Certificate -
Guru Gobind Singh Khalsa School
Jabalpur, India 01.2009 - 01.2010
Secondary School Certificate -
Guru Gobind Singh Khalsa School
Jabalpur, India 01.2007 - 01.2008
Skills
Operations management
Problem-solving
Customer relationship management (CRM)
Decision-making
Recruiting and interviewing
Personal Information
- Date of Birth: 04/10/90
- Gender: Male
- Nationality: Indian
Timeline
Assistant Manager
Callhealth TPA
08.2022 - 01.2025
Senior Executive Assistant
Medi Assist
01.2020 - 04.2020
Event Coordinator
Six Sense Communication Pvt.Ltd
06.2017 - 05.2018
Customer Service Representatives
Pesterminator
05.2015 - 06.2016
Bachelor of Computer Applications - Computer Science
Mithibai Motiram Kundnani College
01.2011 - 01.2014
Higher Secondary Certificate -
Guru Gobind Singh Khalsa School
01.2009 - 01.2010
Secondary School Certificate -
Guru Gobind Singh Khalsa School
01.2007 - 01.2008
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