Hi, I’m
Hoogar MM
IT Support & Service
Summary
Savvy expert experienced in troubleshooting IOS hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
years of professional experience
4
Languages
Work History
TEAM COMPUTERS PVT LTDBANGALORE
IT Support Engineer
12.2022 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to { configuring the iPhone (outlooks, Apple ID, Gmail id, VPN, MDM) } technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Developed and implemented preventive maintenance procedures.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
F1 info solution and service PVT LTD BANGALORE
Project Coordinator
10.2021 - 11.2022
Job overview
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept corporate and client information confidential, adhering to data safety measures.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Maintained database and spreadsheets with accurate inventory and status.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
KARVY INNOTECH PVT LTDBANGALORE
Client Service Coordinator
10.2020 - 10.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Created customer support strategies to increase customer retention.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer
Lithium urban technology PVT LTDBANGALORE
Maintenance Executive
05.2019 - 06.2020
Job overview
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Procured pricing information from various vendors to support cost-effective purchasing.
Education
Gnanavikasa Polytechnic - ChitradurgaChitradurga
High School Diploma
06.2015 - 2018.05
Timeline
IT Support Engineer
TEAM COMPUTERS PVT LTD
12.2022 - Current
Project Coordinator
F1 info solution and service PVT LTD
10.2021 - 11.2022
Client Service Coordinator
KARVY INNOTECH PVT LTD
10.2020 - 10.2021
Maintenance Executive
Lithium urban technology PVT LTD
05.2019 - 06.2020
Gnanavikasa Polytechnic - Chitradurga
High School Diploma
06.2015 - 2018.05
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