Hope Tucker
Indianapolis
Summary
Dynamic supervisor with a proven track record at Safe Response Grouphome, excelling in staff management and conflict resolution. Skilled in training and mentoring, I fostered a culture of excellence and improved team productivity through effective communication and problem-solving. Committed to enhancing customer service and achieving organizational goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
Work History
Supervisor
Safe Response Grouphome
03.2023 - 02.2024
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Officer
Pendleton Correctional Facility
03.2019 - 02.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Supervisor
Live Laugh Love Daycare
09.2014 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Arts - Criminal Justice
Brown Mackie College
Indianapolis, IN12-2015
High School Diploma
Basic Prep Academy
Indianapolis, IN11-2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- CPR instructor
Timeline
Supervisor
Safe Response Grouphome
03.2023 - 02.2024
Officer
Pendleton Correctional Facility
03.2019 - 02.2023
Supervisor
Live Laugh Love Daycare
09.2014 - 02.2019
Associate of Arts - Criminal Justice
Brown Mackie College
High School Diploma
Basic Prep Academy
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