Hoshiyari Rana
Summary
I have a desire to work in a professional environment wherein my academic knowledge and professional experience are used fully and take up responsibilities for growth of the company and also upgrade my current skill set to higher levels.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Supervisor Trainee
IHG - InterContinental Hotels Group
09.2025 - Current
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Assisted in leading each shift by delegating duties and assigning specific tasks to [Number] employees.
- Partnered with management to coach, discipline and manage employees.
- Drove process improvement strategies through lean processes and methodologies.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
Room Service Order-taker
Intercontinental Hotel Group
03.2025 - Current
- Answering calls promptly and professionally, using proper telephone etiquette, and accurately recording guest orders, including special requests and dietary restrictions.
- Being familiar with all menu items, including ingredients, preparation methods, and daily specials. They should be able to describe dishes, suggest pairings (e.g., wine), and upsell additional items to enhance the dining experience.
- Entering order details into the point-of-sale (POS) system (such as Micros) accurately and efficiently, ensuring clear communication with the kitchen and other relevant departments.
- Working closely with the kitchen and Room Service team to ensure orders are prepared and delivered promptly, including coordinating amenities and special requests like birthday cakes or tailored welcome amenities.
- Repeating orders back to guests to confirm accuracy and quoting the expected delivery time.
- Processing payments accurately, including cash, credit cards, or room charges, and maintaining records of all transactions.
- Building positive relationships with guests by providing personalized recommendations, addressing inquiries and concerns, and ensuring their satisfaction.
- Handling guest complaints and issues promptly and professionally, transforming negative experiences into positive ones through empathy and practical solutions.
- Contacting guests after delivery to confirm their satisfaction and address any concerns or additional needs.
- Suggesting additional items, upsells, and promoting other hotel services and outlets to guests.
Senior Guest Service Associate
ITC by Welcome Heritage
07.2024 - 02.2025
- Preparing mise-en place sets up work area maintaining high standards of hygiene & orderliness.
- Provide genuine hospitality & recognition acts as host promote hotel service.
- Take food and beverage orders anticipate guest needs offer them suggestions & ascertains satisfactions.
- Transport items to the guest table in timely manner to ensure proper food and beverage quality.
- Best Employee of the month from RAMADA, BY Wyndham Hotels & Resorts, Amritsar.
- Best Smiley award from ITC by Welcome Heritage, Cheetagarh.
- Guest Love Champion Social Media - Trip Advisor from IHG, Lucknow.
GUEST SERVICE ASSOCIATE
RAMADA, BY Wyndham Hotels & Resorts
01.2022 - 03.2022
JOB TRAINEE
RAMADA, BY Wyndham Hotels & Resorts
03.2021 - 04.2021
- Assisted in managing guest service operations during peak hours to maintain High quality standards.
- Assisted guest with variety of services and local attraction information.
- Facilitated and coordinated transportation services for the guest.
- Uphold hotel policies and procedures by providing high level of guest service.
- Monitored guest satisfaction through feedback forms and online reviews, implementing improvement based on insights.
- Checked customer in and out promptly and politely, handling payment and processing satisfaction surveys.
Education
SSC -
Govt.senior secondary school (khajjiar)
khajjiar, Himachal Pradesh12.2018
Hotel Management - Hospitality and Tourism
Himachal Pradesh University
Himachal Pradesh12.2023
HSC - undefined
Govt.senior secondary school (khajjiar)
khajjiar, Himachal Pradesh12.2020
Skills
Coaching
Motivation techniques
Employee development
Teamwork
Teamwork and collaboration
Customer service
Positive attitude
Problem-solving abilities
Team leadership
Multitasking Abilities
Customer relations
Self motivation
Problem resolution
Accomplishments
- Best Employee of the month from RAMADA, BY Wyndham Hotels & Resorts, Amritsar.
- Best Smiley award from ITC by Welcome Heritage, Cheetagarh.
- Guest Love Champion Social Media - Trip Advisor from IHG, Lucknow.
Interests
Music
Travelling
Timeline
Supervisor Trainee
IHG - InterContinental Hotels Group
09.2025 - Current
Room Service Order-taker
Intercontinental Hotel Group
03.2025 - Current
Senior Guest Service Associate
ITC by Welcome Heritage
07.2024 - 02.2025
GUEST SERVICE ASSOCIATE
RAMADA, BY Wyndham Hotels & Resorts
01.2022 - 03.2022
JOB TRAINEE
RAMADA, BY Wyndham Hotels & Resorts
03.2021 - 04.2021
Hotel Management - Hospitality and Tourism
Himachal Pradesh University
HSC - undefined
Govt.senior secondary school (khajjiar)
SSC -
Govt.senior secondary school (khajjiar)
Personal Information
- Date of Birth: 7th AUG 2002
- Gender: FEMALE
- Nationality: INDIAN
- Marital Status: UNMARRIED