H Rajmohan Singha
Capacity Planner
New Delhi
Summary
Looking for a responsible and challenging position that will allow me to utilize my education, experience and personal abilities so as to help the company and me grow.
Overview
19
19
years of professional experience
Work History
Project Manager (Capacity Planning)
American Express India Pvt.Ltd
03.2020 - Current
- Successfully managed multiple projects/capacity plans simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments in capacity files accordingly.
- Coordinated with cross-functional teams to fulfill the requirements by internal loans and mitigate risks.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed and presented monthly capacity outlooks to key stakeholders, effectively bridging capacity plans with demand forecasts to optimize resource utilization and prevent bottlenecks
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Workforce Scheduler
Sitel India Pvt.Ltd
10.2018 - 03.2020
- Capacity planning, forecasting and Scheduling for 3 offsite accounts (IEX).
- Providing Capacity scenarios as per client requirement and suggesting best fit.
- leading staffing call of all accounts and negotiating with the clients.
- Updating headcount in planning profile, discuss abnormality in deviation and and raise the gap and provide solution in the planning call.
- Coordinating with operation team to meet client requirement and timely call outs if any.
- Following up with the site WFM coordinator for any headcount and agent availability related query.
Hub Scheduling Manager
G4S Secure Solution (India) Pvt ltd
07.2016 - 09.2018
- Handling a team of 18 schedulers.
- Prepare forecasting and Capacity planning profile and discuss the same with Client and Regional Director sharing the hiring projection.
- Responsible of planning schedule and actualization employees of 11 branches in Delhi, UP and MP.
- Responsible to authorize all the attendance in the Hub (employees of all 11 branches) for the month and forward to HR for payroll process.
- Preparing and publishing Reports on excel and ppt. to higher management intimating the loopholes with solution to overcome.
- Responsible for 5 pillars business Contract, Schedule, Performed, Billed and Paid Hours.
- Ø Maintaining report database and responsible for ID creation in Saturn (in house tool for scheduling employee and database storage).
- Ø Responsible to provide data for compliance and audits to HR and for the team.
- Ø Member of Interview panel (Excel, presentation, email antiquates )
- Ø Responsible for training new joiners in the team and downloading all the BAU.
- Ø Responsible to set expectation with the OPS in terms of Schedule Adherence and in house tool function.
- Ø Responsible for teams mid-year and yearly performance review.
Sr. Workforce Coordinator
Sitel India Pvt.Ltd
07.2014 - 07.2016
- Scheduling for 4 accounts on Erlang and IEX.
- Got experienced in CMS Avaya Tool for all reports and Real Time Monitoring.
- Preparing and publishing Daily day-end Reports
- Maintaining database for new joiner and follow-up for ID creation.
- Responsible for training new joiner in the team and downloading all the BAU.
- Responsible to set expectation with the OPS in terms of Swap Request, Schedule Adherence, Real time Adherence and WFM RTA function.
Sr.Executive (WFM RTA & MIS)
WNS GLOBAL SERVICES PVT. LTD.
03.2007 - 07.2014
- Working as Work Force Management Executive for TRAVELOCITY - U.S, Lastminute.com-UK, WCT and Zuji-Singapore processes.
- Swaping the rostered 480+ FTE’s for TRAVELOCITY ,Lastminute, WCT and Zuji.
- Chasing SL Deliverables for 6 Lines of Business.
- Analysing Real Time SL’s and assuring to meet the same for 6 Lines of Business( LOB’s ) on Day on Day & MTD basis.
- Co-ordinating with 4 Sites ( Manila, Pune, Mumbai & Gurgaon) for better Service Level Delivery.
- Allocation of Calls between 4 Sites through Avaya IC Routing Tool to maintain Volume / Call distribution between the Sites and balance the Service Level’s
- Interacting with Client’s for Smooth & better delivery of Service Level’s in IROP (IRREGULAR OPERATIONAL PROCEDURE).
- Processing Shift & WO Swap’s and maintaining Attendance Record of FLA’s, TL’s & TC’s.
- Preparing MIS Business Reports for 6 Lines of Business (LOB’s) to track Day on Day & MTD SL performance.
Education
M.Sc - IT
Mahatma Gandhi University
01.2014
B.Sc - IT
Kuvempu University
01.2011
HSC - 12th
Assam Council (G.CCollege)
01.2003
HSLC - 10th
Assam Board (Oriental High School)
01.2000
Skills
Project planning and development (Capacity)
Interests
Sports and watching movies are my hobbies
Timeline
Project Manager (Capacity Planning)
American Express India Pvt.Ltd
03.2020 - Current
Workforce Scheduler
Sitel India Pvt.Ltd
10.2018 - 03.2020
Hub Scheduling Manager
G4S Secure Solution (India) Pvt ltd
07.2016 - 09.2018
Sr. Workforce Coordinator
Sitel India Pvt.Ltd
07.2014 - 07.2016
Sr.Executive (WFM RTA & MIS)
WNS GLOBAL SERVICES PVT. LTD.
03.2007 - 07.2014
HSC - 12th
Assam Council (G.CCollege)
HSLC - 10th
Assam Board (Oriental High School)
M.Sc - IT
Mahatma Gandhi University
B.Sc - IT
Kuvempu University