Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Apart from my professional life, I have interests in playing badminton, travelling, and cycling.
Hi, I’m

Hridik K.P

DevOps Engineer
Thrissur, Kerala
Hridik K.P

Summary

DevOps Engineer Seeking to Drive Innovation and Efficiency


More than 5 years of combined experience in operations, technical support, and networking provides a solid foundation for tackling DevOps challenges. Recent coursework and internships have further solidified expertise in CI/CD pipeline design, implementation, and optimization.

Leverage cloud technologies like AWS and Azure for automated infrastructure provisioning and scaling. Expertly manage microservices architectures through containerization tools like Docker and Kubernetes.

Proficiency in configuration management tools like Ansible and Terraform ensures adherence to Infrastructure as Code (IaC) practices. Adept at fostering cross-functional collaboration to optimize development workflows and operational efficiency.

Seeking a challenging environment to contribute extensive DevOps experience and expertise to drive innovation and facilitate seamless software delivery processes.

Overview

11
years of professional experience
5
Certificates
4
Languages

Work History

Mentor Baba Academy

DevOps Intern
11.2023 - Current

Job overview

    • Proactive collaboration with global stakeholders in India &USA Geography.
    • Assisting team members in implementing DevOps Projects and Case Studies.
    • Automating Infrastructure Configuration on AWS, Azure and GCP platform.
    • Implementation and maintenance of scalable CI/CD pipelines.
    • Contributing to documentation of infrastructure and processes and troubleshooting activities.
    • Collaborated with team to determine application requirement specifications.
    • Managed testing cycles and coordination of user acceptance testing for software and applications.

Mozilor Technologies Pvt ltd

Technical Support Engineer
11.2021 - Current

Job overview

    • Troubleshoot customer integration issues with WordPress CMS platform. Accurately resolving upwards of 90 customer integration issues per month on average, greatly improving customer satisfaction.
    • Quickly learn and adapt to new product features and changing customer expectations
    • Provide technical assistance to customers worldwide and foster positive relationships with them.
    • Proficient in utilizing Zendesk and Jira to streamline issue tracking, incident response, and change management processes.
    • Leveraged strong communication and analytical skills to gather requirements, translate them into actionable goals, and contribute to definition of effective OKRs.
    • Served as primary point of contact for support relating to owned solutions and products.
    • Maintained response times to support business continuity.
    • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.

Hridyam Developers

Technical Head
07.2015 - 10.2021

Job overview

  • Implement data-driven approach to evaluate projects, uncovering opportunities for optimization in budget, staffing, materials, and leadership.
  • Keen analysis of projects, processes, and timelines identified ₹2 Lakhs in annual savings, demonstrating strong ROI on optimization efforts.
  • Managing customer inquiries, establishing and maintaining positive relationships with clients, consultants, and suppliers
  • Collaborated with diverse teams to resolve complex project challenges and achieve shared goals.
  • Guide and collaborate with team to achieve consistent excellence in customer service, streamlining project timelines and maximizing resource utilization.
  • Analyze market trends and customer feedback to identify areas of improvement and drive adoption of customer-centric best practices.

TATA Consultancy Services Ltd

Operations Executive
01.2013 - 04.2015

Job overview

    • Managed and maintained critical IT infrastructure supporting Digital Assessments for 1000 users, ensuring 99% uptime.
    • Enhanced quality by performing risk analyses, identifying and mitigating 50+ potential issues, resulting in 20% reduction in errors.
    • Provided network and technical support for online assessments, successfully resolving technical issues impacting 2000 users.
    • Analyzed statistics of digital assessments to identify areas for improvement, leading to 25% increase in team performance.
    • Implemented new workflows and automation tools, reducing turnaround time by 70% for GATE digital assessment.
    • Established and maintained positive relationships with team members, resulting in 100% increase in employee satisfaction and 85% reduction in staff turnover.

Education

Sikkim Manipal University
Distant

MBA from Project Management
05.2013 - 2016.06

University Overview

  • 6 GPA/CGPA

Sri Subramanya College (under Anna University)
Palani, Tamil Nadu

Bachelor of Engineering from Electronics and Communication Engineering
08.2008 - 2012.05

University Overview

  • 6.68 GPA/CGPA

Skills

Amazon Web Service (AWS)

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Certification

Solutions Architect - Associate(AWS-SAA), Amazon Web Service, 2021

Interests

Building personal projects using github,jenkins,docker,kubernetes,Ansible, Terraform and Grafana, to solidify skills

Continuous learner, exploring trends like AI/ML in DevOps and serverless computing

Committed to continuous improvement and adopting new DevOps methodologies

Timeline

DevOps Intern
Mentor Baba Academy
11.2023 - Current
Technical Support Engineer
Mozilor Technologies Pvt ltd
11.2021 - Current
Technical Head
Hridyam Developers
07.2015 - 10.2021
Sikkim Manipal University
MBA from Project Management
05.2013 - 2016.06
Operations Executive
TATA Consultancy Services Ltd
01.2013 - 04.2015
Sri Subramanya College (under Anna University)
Bachelor of Engineering from Electronics and Communication Engineering
08.2008 - 2012.05

Apart from my professional life, I have interests in playing badminton, travelling, and cycling.

Apart from my professional life, I have interests in playing badminton, travelling, and cycling.

Playing badminton gives me more enthusiasm and team spirit, and it also helps me to interact and connect with new people. I love travelling as it gives me a sense of being alive while being in different geographies. It also helps me learn about the people in other parts of their culture and food. Cycling is my other hobby, where I take morning rides on a bicycle and cover at least 30 km. This way, I manage my mental and physical health to some extent.

Hridik K.PDevOps Engineer