Hridyesh Sharma

• Contributed to the development of long-term strategic plans through comprehensive industry trend analysis and forecasting models.
• Identified cost-saving opportunities by conducting in-depth spend analysis on vendor contracts and procurement practices.
• Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
• Streamlined reporting processes to save time and improve accessibility of critical information for decisionmakers.
• Improved overall team efficiency by streamlining processes and implementing new analytical tools.
• Presented findings to senior leadership, effectively communicating complex data-driven insights in an easily digestible format for non-technical audiences.
• Played a pivotal role in the successful launch of new products by providing insightful market analyses and competitive intelligence reports.
• Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
• Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
• Played a key role in the successful integration of acquired companies by analyzing financial data and identifying synergies, ensuring a smooth transition.
• Implemented process improvements that increased efficiency within the department, allowing for greater focus on high-impact projects.
• Enhanced data quality by developing comprehensive data validation processes and working closely with IT teams to address system issues.
• Evaluated potential investment opportunities based on detailed risk assessments, leading to informed recommendations that maximized returns.
• Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
• Collaborated with stakeholders to develop actionable insights from complex datasets, driving informed strategic decisions.
• Reduced operational risks with thorough assessments of business processes, identifying gaps and recommending improvements.

• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Defined clear targets and objectives and communicated to other team members.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Launched quality assurance practices for each phase of development
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Established team priorities, maintained schedules and monitored performance.
• Developed and implemented strategies for vendor onboarding, training, and performance management.
• Negotiated pricing and terms with existing vendors on behalf of the company.
• Maintained accurate records of all vendors and their contracts.
• Developed detailed Standard Operating Procedures to ensure consistent and efficient execution of processes.
• Collaborated with cross-functional teams to develop comprehensive SOPs that met organizational goals.
• Integrated feedback from stakeholders into final versions of SOPs.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Responsibilities: Managed a team of technical professionals for successful handling of telecommunications infrastructural projects

Workdone:

Led a team of 10 technicians in the installation and maintenance of telecom infrastructure, ensuring timely completion of projects and adherence to quality standards. Conducted regular audits and inspections to ensure compliance with safety regulations and industry standards, resulting in a zero accident record and recognition for maintaining a safe working environment. Developed and implemented strategies to improve network reliability and minimize downtime, resulting in a 25% decrease in customer complaints and improved customer satisfaction. Implemented efficient project management processes, resulting in a 20% increase in productivity and a 15% reduction in overall project costs. Achievements Increased productivity by 20% and reduced overall project costs by 15% Decreased customer complaints by 25%, increasing customer satisfaction Maintained a zero accident record Received recognition for maintaining a secure work environment

Responsibilities:

Conducted field operations and provided technical support for telecom network infrastructures

Workdone: Collaborated with cross-functional teams to coordinate and execute network expansion projects, ensuring timely completion and adherence to quality standards. Conducted regular inspections and troubleshooting to identify and resolve technical issues, minimizing downtime and maximizing network availability. Installed, configured, and maintained Ericsson equipment at client sites, ensuring smooth operation of telecom network infrastructure. Provided comprehensive training and technical support to clients, enabling them to effectively operate and maintain Ericsson equipment, resulting in improved customer satisfaction. Achievements Improved customer satisfaction by providing comprehensive training and technical support