Hrishikesh Das
Guwahati
Summary
Experienced in operations management with a focus on enhancing service quality and customer satisfaction. Assisted in scheduling personnel and monitoring daily operations, ensuring efficient task assignments and resolution of customer complaints. Analyzed financial data to forecast sales trends and identified cost-saving opportunities through process improvements and technology integration. Developed performance reports that documented station metrics and provided actionable recommendations for operational enhancements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Station Manager
Assam State Transport Corporation
Guwahati
07.2018 - Current
- Assisted Station Manager in scheduling personnel, assigning tasks and monitoring daily operations.
- Resolved customer complaints promptly and professionally.
- Analyzed financial data from past years' performance reports to forecast future trends in sales figures.
- Developed strategies to increase customer satisfaction and enhance service quality.
- Created reports to document station performance metrics and provide recommendations for improvement.
- Identified opportunities for cost savings through streamlining existing procedures or introducing new technologies.
- Provided technical assistance for various operational activities such as ticketing systems, maintenance checks.
- Planned events and promotional campaigns aimed at increasing public awareness about services offered by the station.
- Monitored staff performance, identified issues and provided feedback to improve efficiency.
- Coordinated with other departments to ensure smooth functioning of the station.
- Ensured compliance with safety regulations and policies at the station premises.
Virtual Assistant
Mirania Data System
Guwahati
07.2017 - 05.2018
- Monitored social media accounts for comments or messages requiring attention.
- Researched current trends in the industry and identified potential areas for improvement.
Education
MBA - Marketing Management
Krishna Kanta Handiqui State Open University
Guwahati 12-2024
Bachelor in Computer Application - Computer And Information Sciences
Krishna Kanta Handiqui State Open University
Guwahati 02-2022
Higher Secondary - Science
Assam Higher Secondary Education Council
Guwahati 06-2003
Metric - Mathematics Science Social Study
Board of Secondary Education Assam
Guwahati 06-2000
Skills
- Project Management
- Marketing strategy
- Data analysis
- Customer relationship management
- Social media marketing
Certification
- Google Project Management Certification, May 2025
- Introduction to Cyber Security, May 2025
- Corporate skills, June 2022
Accomplishments
- Won many prizes in Athletic & Swimming District level competition.
- Won many prizes in Painting, Quiz competition.
Affiliations
- Conducted volunteer service during Covid 19 pandemics.
Languages
Assamese
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Assistant Station Manager
Assam State Transport Corporation
07.2018 - Current
Virtual Assistant
Mirania Data System
07.2017 - 05.2018
MBA - Marketing Management
Krishna Kanta Handiqui State Open University
Bachelor in Computer Application - Computer And Information Sciences
Krishna Kanta Handiqui State Open University
Higher Secondary - Science
Assam Higher Secondary Education Council
Metric - Mathematics Science Social Study
Board of Secondary Education Assam