Summary
Overview
Work History
Education
Skills
Work Experience And Skills
Interests
Timeline
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Hrishikesh Deka

Hrishikesh Deka

Team Lead
Guwahati

Summary

Results-driven Team Leader with 10.8 years of experience overseeing workgroup operations.

Skilled in devising strategies, delivering training and establishing achievable objectives while actively seeking team input.

Proficient in interpersonal communication and adept at articulating organizational goals and vision for success.

Known for problem-solving abilities, networking prowess and fostering consensus among team members.

Overview

11
11
years of professional experience
18
18
years of post-secondary education

Work History

Team leader

ACCENTURE
05.2018 - 07.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Process Developer

GENPACT
06.2013 - 12.2017
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
  • Developed new processes for increased production capacity and improved product quality.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Performed regular audits of internal processes, identifying areas for improvement and driving change through targeted action plans.
  • Established standard operating procedures for consistent process execution and easy knowledge transfer among team members.
  • Conducted root cause analysis on process deviations, implementing corrective actions to prevent future occurrences.
  • Followed implementation of new processes, collaborated with stakeholders, and tracked progress.
  • Trained leadership personnel and employees on new business processes using in-person and online education.
  • Mentored junior team members in best practices for process development, fostering a culture of continuous learning and improvement.
  • Extensive experience in Accounts Payable ( AP/PTP ) Domain – T&E, Invoice Processing, Payments, Query handling, Reconciliation

Education

PGDM - Finance

ITS – IM
Greater Noida, India
04.2001 - 01.2012

Bachelor of Commerce - Accountancy

Gauhati University
Guwahati, India
04.2001 - 01.2009

Skills

Team supervision

Work Experience And Skills

  • Extensive experience in Accounts Payable (AP/PTP) Domain – T&E, Invoice Processing, Payments, Query handling, Reconciliation
  • Expertise in Quality Audit Control
  • Delegating tasks or responsibilities
  • Manage, check and deliver daily activities of team
  • Able to lead others in high-demand situations
  • Strongly committed to team building and staff development
  • A genuine desire to achieve, excel and evolve
  • Ability to grasp new ideas and integrate them into desired results
  • Able to coordinate several tasks simultaneously
  • Able to prioritize and operate proactively
  • Analyzing situations or data
  • Counseling, advising, or listening
  • Establish genuine rapport with clients
  • Excellent interpersonal and analytical skills
  • Goal oriented and results driven
  • Fully committed to provide the highest possible standards of customer service and support to clients

Interests

Travelling

Photography

Timeline

Team leader

ACCENTURE
05.2018 - 07.2024

Process Developer

GENPACT
06.2013 - 12.2017

PGDM - Finance

ITS – IM
04.2001 - 01.2012

Bachelor of Commerce - Accountancy

Gauhati University
04.2001 - 01.2009

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Hrishikesh DekaTeam Lead