Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Hrishikesh Deka
Open To Work

Hrishikesh Deka

Guwahati

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Team Lead -Process Developer -CRM Specialist -

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

RemoteHybrid
Location: Guwahati, IN
Open to relocation: Yes

Salary Range

₹45000/yr - ₹200000/yr

Important To Me

Work from home option

Summary

Results-oriented Team Leader with 11.7 years of experience in enhancing stakeholders' satisfaction and driving business success. Skilled in managing accounts payable functions, including invoice processing, payments, travel & expenses, payroll, vendor disputes. Proven ability to improve workflow and efficiency through strategic team leadership and allocation of resources based on staff strengths.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments.

Strong interpersonal skills with a talent for effectively addressing concerns.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Team Lead -

Accenture
Gurgaon
05.2018 - 07.2024
  • Led team of 27 FTEs, delivering daily support to resolve complex issues and enhance team problem-solving.
  • Conducted performance reviews, providing targeted feedback to support individual team member growth.
  • Monitored project timelines, adjusting resources to meet deadlines and ensure project continuity.
  • Collaborated with management to implement process improvements, resulting in streamlined operations.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Ensured compliance with legal and regulatory requirements in all team activities.

Process Developer -

Genpact
Gurgaon
06.2013 - 12.2017
  • Processed Vendor invoices, Travel & Expense reports, Payroll, Payments, Stakeholder queries (viz. vendor, client, management) via calls and e-mails, Reconciliation of Accounts, Dispute Management, end to end accounts payable activities.
  • Implemented process improvements that reduced processing time for invoice workflows, enhancing overall efficiency.
  • Executed wire transfers to local & international vendors, scheduled ACH transactions and prepared batch checks for mailing to vendors.
  • Conducted periodic audits of accounts payable transactions.
  • Researched, resolved and responded to inquiries from vendors regarding payments.
  • Collaborated with cross-functional teams to align objectives and optimize workflows, facilitating smoother operations.
  • Created ad hoc reports as requested by management team members or other stakeholders.

CRM Specialist -

Concentrix Daksh (IBM Daksh)
Gurgaon
08.2012 - 06.2013
  • Handled customer inquiries through phone and chat support channels to ensure timely resolutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Troubleshot technical issues within CRM software platforms to enhance user experience.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered, screened and processed high-volume of calls daily with call management system and web-based communications.
  • Maintained customer accounts, addresses, and contact information within call management databases for accurate records.
  • Navigated through computer systems to review information and respond appropriately to callers.

Education

PGDM - Finance

ITS College of Professional Studies
Greater Noida, UP
08-2012

Bachelor of Commerce - Accountancy

Gauhati University
Guwahati, Assam
07-2009

Skills

  • Accounts payable expertise (E2E)
  • Team leadership
  • Remote team management
  • Data analysis
  • Compliance management
  • Process improvements
  • Effective communication
  • Customer relationship management
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Documentation and reporting
  • Month-end closing
  • Quality control

Certification

One-Year Postgraduate Diploma in Computer Applications

Hobbies and Interests

  • Travelling
  • Photography

Languages

  • English, Bilingual or Proficient (C2)
  • Hindi, Bilingual or Proficient (C2)
  • Assamese, Bilingual or Proficient (C2)

Personal Information

Marital Status - Married

Location - Guwahati, Assam, India

Nationality - Indian

Timeline

Team Lead -

Accenture
05.2018 - 07.2024

Process Developer -

Genpact
06.2013 - 12.2017

CRM Specialist -

Concentrix Daksh (IBM Daksh)
08.2012 - 06.2013

PGDM - Finance

ITS College of Professional Studies

Bachelor of Commerce - Accountancy

Gauhati University

Similar Profiles

CREATE PROFILE
Hrishikesh Deka