Hrishikesh Kumar
Gurgaon
Summary
Results-driven Project & Service Operations professional with over 8 years of experience in heavy mining equipment maintenance and EV charging infrastructure. Expertise in commissioning, service operations, EPC project management, and stakeholder coordination. Delivered projects efficiently, maximising equipment uptime and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sr. Engineer
Exicom Tele-System Limited
Gurgaon
10.2025 - Current
- Managed PAN India EPC project execution for EV charging infrastructure at Maruti dealerships.
- Coordinated with EPC vendors, OEM teams, DISCOM, and internal stakeholders to ensure timely project execution.
- Monitored project progress, installation readiness, commissioning schedules, and TAT compliance.
- Tracked project milestones, prepared MIS reports, and shared daily/weekly status updates with management.
- Coordinated material planning, logistics, and vendor readiness to avoid project delays.
- Resolved project escalations and ensured timely closure of site-related issues.
- Managed documentation, project trackers, BOQ verification, and commissioning approvals.
- Ensured compliance with project timelines, quality standards, and customer requirements.
Sr. Engineer
Exicom Tele-System Limited
Gurgaon
09.2023 - 10.2025
- Managed PAN India commissioning and service operations for AC & DC EV chargers, ensuring timely resolution of customer complaints and adherence to TAT/SLA.
- Provided technical support to field service engineers for charger commissioning, troubleshooting, diagnostics, and fault rectification.
- Monitored charger health, uptime, alarms, and performance through RMS/CMS platforms, ensuring maximum charger availability.
- Handled technical escalations and coordinated with R&D, Quality, and Product teams for root cause analysis and issue resolution.
- Tracked high-aging complaints and drove closure within committed timelines.
- Planned and managed monthly spare parts and material requirements based on complaint trends, failure analysis, and service demand.
- Validated charger functionality after repairs, firmware upgrades, and corrective actions.
- Managed service partners and field teams across India to achieve service KPIs and customer satisfaction targets.
- Prepared service MIS reports, complaint analysis, uptime reports, and management dashboards.
- Supported commissioning and after-sales service of AC and DC fast chargers across OEM, dealership, and public charging networks.
Service Engineer
MFB GEOTECH PVT LTD
Gurgaon
09.2016 - 09.2021
- Performed preventive and breakdown maintenance of TBM, Drilling Jumbo, and LHD Loaders.
- Diagnosed and repaired electrical, hydraulic, and electro-hydraulic systems to minimize equipment downtime.
- Troubleshot electrical faults in motors, sensors, PLCs, control panels, relays, and wiring systems.
- Maintained hydraulic pumps, valves, cylinders, hoses, and filtration systems for reliable machine performance.
- Conducted routine inspections, testing, calibration, and commissioning of mining equipment.
- Read and interpreted electrical and hydraulic schematics for fault diagnosis and repairs.
- Replaced and serviced electrical and hydraulic components as per preventive maintenance schedules.
- Ensured machine availability by reducing breakdowns through root cause analysis and corrective actions.
- Coordinated with OEMs and maintenance teams for major repairs and technical support.
- Maintained maintenance records and ensured compliance with safety and quality standards.
Education
DIPLOMA - Electrical & Electronics
NTTF(CCCT)
SIKKIM08-2016
B.TECH - ELECTRONICS & COMMUNICATIONS
SVIET
PUNJAB06-2024
12TH - CBSE
CPS
JAMSHEDPUR01-2013
10th - CBSE
CPS
JAMSHEDPUR01-2011
Skills
- Project Management
- Maintenance Planning
- Installation Coordination
- Equipment Troubleshooting
- System Diagnostics
- Root Cause Analysis
- Technical support
- Remote Support
- Network Configuration
- Vendor Coordination
- Problem-Solving
- Team Collaboration
Accomplishments
Publications of 'Wireless controlled robot movement system using microcontroller', International Journals of Engineering trends and technology (IJETT), 2231-5381, 32, 5, 2016-02-01
Timeline
Sr. Engineer
Exicom Tele-System Limited
10.2025 - Current
Sr. Engineer
Exicom Tele-System Limited
09.2023 - 10.2025
Service Engineer
MFB GEOTECH PVT LTD
09.2016 - 09.2021
DIPLOMA - Electrical & Electronics
NTTF(CCCT)
B.TECH - ELECTRONICS & COMMUNICATIONS
SVIET
12TH - CBSE
CPS
10th - CBSE
CPS