Hrishikesh Mangrulkar
Bengaluru
Summary
A seasoned Hospitality Professional with over 6.5 years’ Experience in Retail & Business Operations & Customer Management
Overview
7
7
years of professional experience
Work History
Store Manager
Adidas
Bengaluru
06.2022 - 06.2023
- Achieved highest sales of 1.3cr since store Inception in 2021, within a month of joining
- Had highest market share of 34% on the Indira Nagar High Street
- Implemented processes which increased customer satisfaction level by 6%
- Implemented processes to reduce team work pressure and improved work life balance, which led to motivated team and higher sales.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
Cluster Manager
RKR Enterprise
Bengaluru
12.2016 - 02.2021
- Generated over Rs.2 crores revenue over the period of 2 years through 10 Shell deli2go outlets
- Standardizing portion size & Costing of the food resulting increase in profits by 12%
- Monitoring quality of food delivery & increased customer satisfaction level from 94% to 97%
- Introduced combos & packed lunches which contributed to 40% increase in sales
- Two outlets out in my cluster were consistently in the top 5 in India
- Promoted from operations manager to cluster manager in 2 years.
Operations & Training Manager
Le Chateau
Bengaluru
07.2015 - 12.2016
- Helped the organization expand its operations into Maharashtra & Kerala
- Led a team of 40 to ensure day to day operations
- Develop and improve end to end vendor life-cycle management processes
- Drafted & finalized standard operating procedures (SOPs) & conducted trainings on said SOP’s Reduce errors made by the staff during operations by 50% Leading to better services provided to the customers which increased customer retention by Almost 15% reduction in company expenses
- Generated over Rs.63 lacs revenue in 1.5 years
Education
Post Graduate Diploma - Operations Management
Universal Business School
Karjat05.2022
MBA - Operations Management
Cardiff Metropolitan University
Karjat05.2022
Bachelor of Science - Hospitality Administration And Management
Kohinoor College of Hotel Management
Mumbai04.2015
Skills
- Project Management
- Customer Service
- Operations Management
- Training and Mentoring
- Report Generation
- Team Development
- Relationship Building and Management
- Sales Strategies
- Supply Ordering
- Retail Inventory Management
- Vendor Management
Accomplishments
- Certified KPMG Lean Six Sigma Green Belt CDP
- Certified in Tableau Assessment: Build Visualizations and Dashboards & Interact with Dashboards & Reports
- Hired by SS Enterprises to consult for their four Shell Deli2go outlets in Bengaluru for two years, resulting in one of the highest revenue-generating outlets in India
- Worked on a live project for Levi’s & Mining Minds during the MBA
- 3 months internship at ITC Grand Central, Mumbai
- Was a part of the prestigious STEP Program run by the EIH group via Oberoi Hotels & Resorts
- Active ECSR Member at UBS
Additional Information
- Successfully completed 5 turn key projects in which I was responsible to open and operate 5 restaurants across Maharashtra from 2010-2011
Timeline
Store Manager
Adidas
06.2022 - 06.2023
Cluster Manager
RKR Enterprise
12.2016 - 02.2021
Operations & Training Manager
Le Chateau
07.2015 - 12.2016
Post Graduate Diploma - Operations Management
Universal Business School
MBA - Operations Management
Cardiff Metropolitan University
Bachelor of Science - Hospitality Administration And Management
Kohinoor College of Hotel Management
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