Hi, I’m
HRISHIKESH. S
Customer Relations
Gurgon
Summary
Professional Snapshot: Intend to work in an environment that enhances my skills and motivates me to utilize my potential to the fullest extent to contribute to the company both individually as well as a team. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
6
years of professional experience
5
Language
Work History
Gerson Lehrman Group, GLG
Senior Associate- Member Success
12.2020 - Current
Job overview
- Interacting with GLG Network Members via emails
- Assisting approximately 90 tickets with payment and technology quires per day
- Developing knowledge of customer service technology tools, including Zendesk Standardizing workflows to provide global Network Members with consistent service experiences and custom solutions
- Building positive relationships with experts by understanding their capabilities and knowledge on specific requests on a daily basis Reviewing and evaluating the completeness, accuracy, and appropriateness of an engagement and ability to identify compliance issues that require follow-up or investigation. Differentiating between appropriate and inappropriate business practices and escalating compliance breaches of network member. Additionally identifying compliance breaches on individual members' LinkedIn profiles, Google sites, and company websites
- Developing a working knowledge of the industries serving the members of the network in order to enhance the quality of project and product services they provide to customers
- Attaining a Customer Satisfaction Score (CSS) of 96% consistently.
Guest Touch
Customer Success Manager
03.2020 - 10.2020
Job overview
- Following up with new accounts and assisting them with the implementation process
- Partnering and working closely with Sales team to onboard US clients
- Verifying documents according to US hotel Law
- Taking necessary actions in case of faithless documents
- Supporting our existing customers (US UK Canada Australia hotels properties) on daily basis
- Working closely with Sales to define and achieve ‘customers' success criteria, demonstrating ROI, and ensure customer renewal with product suite
- Troubleshooting and making outbound calls for escalated issues and implementation calls and work with relevant teams to achieve client’s objectives
- Assuring as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of the products
- Cultivating and maintaining an excellent relationship with clients to build client’s loyalty and promoting increased usage and adoption of the software
- Developing a deep understanding of customers' business drivers and operational goals and steer our product to align with those initiatives.
Revenue Associate
06.2019 - 02.2020
Job overview
- Building new revenue growth by competitive analysis
- Demand forecasting and revenue analysis in order to ensure revenue growth of a specified region
- Organizing site visits
- Auditing properties in terms of pricing
- Driving a team of marketing experts for revenue growth.
Axis Rooms Travel Distribution Solutions Pvt Ltd
Executive – Operations / Vacation Rental Team Lead
05.2017 - 05.2019
Job overview
- Onboarding new customers and verifying each and every document for the further procedure Hands on experience in installing and training property management software Expert in OTA segment management and Contracting (Booking.com, Go-MMT etc.) Expert Airbnb host for more than 30 properties (PAN-INDIA) In-person client management and training across India for property management software Performed extensive analysis and reporting to boost rooms sales for hotels and vacation rentals across India Thorough competitor analysis using state-of-the-art in-house software to boost client sales Round-the-clock lead management to help clients solve problems with minimal TAT Client issues and ticket management and efficient resolutions delivered on time Perform problem analysis and resolve client issues with the aid of in-house software applications
- Timely knowledge transfer, support engineering, sales, and revenue team to deliver complete vendor solutions Monthly visits to properties to conduct thorough performance analysis and to receive client feedback Hands on training conducted at properties to clients to help them use our software’s
OYO
Zonal Business Manager
1 1 - 1 1
Job overview
- Sole responsibility on Profitability on daily basis
- Handling major escalations and resolving by field visits
- Responsible for customer experience, handling all guest escalations
- Lead a team of 10-15 property managers, Demand team and promotional teams and driving all them to major tasks like daily sales, management and Goal oriented Customer satisfaction
- Executing complex operations and solve problems persistently and at a lightning speed
- Auditing properties on fields and analysing the profitability and rates for the properties
- Stake holding with business development, transformation, Design and internal operations teams
- Taking a weekly review on team and giving hands on knowledge on current day to day parameters
- Notable Achievements Pan India Highest conversion on SAV’s Pan India 1st in handling operations and guest relationship.
Education
First Grade College
B.COM from Kengeri
Govt. PU College for Boys
PUC
Jana Seva Vidya Kendra
SSLC
Skills
Complaint resolution
undefinedTraveller, Photographer, Chef, Standups.
Well a solo traveler who has explored almost 80% of India capturing best moments and memories.
Timeline
Senior Associate- Member Success
Gerson Lehrman Group, GLG
12.2020 - Current
Customer Success Manager
Guest Touch
03.2020 - 10.2020
Revenue Associate
06.2019 - 02.2020
Executive – Operations / Vacation Rental Team Lead
Axis Rooms Travel Distribution Solutions Pvt Ltd
05.2017 - 05.2019
First Grade College
B.COM from Kengeri
04.2017
Govt. PU College for Boys
PUC
04.2014
Jana Seva Vidya Kendra
SSLC
04.2011
Zonal Business Manager
OYO
1 1 - 1 1
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