Hrishikesh Sawant
Mumbai
Summary
Vendor Management Leadership | Third-Party Risk Management | Finance & Billing Controls | Invoice Reconciliation | Chargeback & Revenue Governance | ERP Systems (AX Dynamics/Visma/TRAMS) |MS Office D365 | GDS ( Amadeus/Sabre/Travelport)| Ticketing | Reissue Tickets | Refunds Claim GSD & BSP
Vendor Management and Finance Operations professional with 22 years of experience driving vendor governance, invoice reconciliation, chargeback management and financial controls across global delivery environments. Proven expertise in managing third-party billing accuracy, contract compliance and end-to-end AP/AR operations supported by ERP platforms including AX Dynamics and finance systems environments. Strong background in vendor lifecycle management, SLA adherence, spend validation and audit-ready financial reporting across multi-currency operations. Demonstrated success in strengthening internal controls, mitigating operational and financial risk and supporting regulatory and audit requirements through disciplined documentation and issue resolution. Adept at partnering with vendors, clients and cross-functional teams to resolve escalations, improve data integrity and ensure accurate revenue recognition. Well-positioned for Vendor Management Lead and Finance Manager roles.
Well verse with Operations of Ticketing, Reissue Tickets Refunds GDS and BSP Claims , Invoicing Process.
Web Link
Overview
22
22
years of professional experience
Work History
Team Lead - Reconciliation Finance/Refund Specialist
Etraveligroup
Mumbai
04.2018 - Current
- Directed refund claims and reconciliation processes to ensure compliance with service level agreements.
- Supervised credit card reconciliation and accounts receivable/payable, enhancing accuracy and transparency in financial reporting.
- Collaborated with cross-functional teams to streamline refund and accounting processes, resulting in improved operational efficiency.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
- Provided data-driven solutions to support decision making.
Assistant Manager – Accounting & Finance
GTS e-Services Pvt Ltd (ATPI Group)
Mumbai
02.2009 - 03.2018
- Managed invoicing, reconciliations, credit control, and client reporting for corporate accounts, ensuring accuracy and compliance.
- Oversaw reconciliations for Bank, BSP, Non-BSP, and Credit Card transactions.
- Implemented invoicing process improvements, enhancing accuracy and efficiency.
- Ensured timely closure of daily accounting tasks, liaising with global teams to meet compliance standards.
- Processed refunds across multiple regions, ensuring timely recovery and adherence to compliance standards.
- Conducted one-on-one meetings with employees to review performance, set priorities, and provide constructive feedback
- Handle and Process Ticketing ,Refunds team in operations.
- Completed System Migration to Discovery tool
Quality Check Associate – Airline Revenue
WNS Global Services
Mumbai
01.2004 - 01.2009
- Ensured adherence to ISO and Six Sigma standards in airline billing and reconciliation.
- Prepared monthly financial quality reports and conducted audits
- Supported inward/outward billing processes for major airlines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Quality check and given feedback process improvement.
Education
Some College (No Degree) -
IATA/FIATA Cargo Introductory Course
Montreal, Canada 03-2003
Bachelor of Commerce - Commerce & Economics
M.K. Sanghavi College
Mumbai03-2002
Skills
- Credit control and collections
- Accounts receivable and payable
- Financial reporting and analysis
- Bank and credit card reconciliation
- Compliance and quality assurance (ISO, Six Sigma)
- Team collaboration
- Production and Quality Monitoring
- Schedule management/ WFM /Capacity Planning
- ERP and accounting tools (BSP, Microsoft Dynamics 365 (D365),TRAMS systems, Visma, etc)
- Work on Amadeus,Sabre and Travelport,farelogix
- Process work on Ticketing,Reissue Tickets ,Refunds on GDS and BSP, ADM/ACM
- Performance improvement and Process Improvment
Accomplishments
- Cleared a two-year backlog in open orders invoicing, reducing delays from 10,000 orders to 1,200.
- Clear Backlog of 700K orders refunds during a pandemic and reduced to 7k currently. Able to save EUR 118537 by reclaiming refunds before tickets expired during a pandemic.
- Implemented BSP refund process and was able to reduce backlog from 150k to 4k.
- Successfully supervised and cleared transactions outstanding for 2 years resulting in Recovery of USD 650k in the form of accounts receivable.
- Identifying process-related loopholes, undertaking quality checks, and suggesting of proactive measures to minimize error and done automation.
- Successfully transition is done on the discovery invoicing tool.
- Transition of the accounts and refunds process for the NL office was successfully completed.
Timeline
Team Lead - Reconciliation Finance/Refund Specialist
Etraveligroup
04.2018 - Current
Assistant Manager – Accounting & Finance
GTS e-Services Pvt Ltd (ATPI Group)
02.2009 - 03.2018
Quality Check Associate – Airline Revenue
WNS Global Services
01.2004 - 01.2009
Some College (No Degree) -
IATA/FIATA Cargo Introductory Course
Bachelor of Commerce - Commerce & Economics
M.K. Sanghavi College