Dhruv Gandhi
New Delhi
Summary
Hardworking professional with reliable and adaptive mindset, with experience of few years in operations, customer service and sales. Strong communication and relationship-building abilities, I excel in creating tailored solutions that enhance customer satisfaction and loyalty. Passionate about leveraging my expertise to contribute to a dynamic sales team and achieve outstanding results.
Overview
5
5
years of professional experience
Work History
Ground Handler
Cargojet
Calgary
09.2023 - 09.2024
- Facilitated timely and efficient operations in a fast-paced environment, contributing to high customer satisfaction and repeat business.
- Collaborate with team members to streamline processes, ensuring prompt service that aligns with customer expectations and delivery deadlines.
Assistant Service Manager
Farm Boy
Toronto
10.2021 - 06.2023
- Enhanced sales performance by training and coaching a team of 20+ staff to deliver exceptional customer service and upsell products.
- Actively engaged with customers to understand their needs, leading to a significant increase in sales through personalized recommendations and follow-ups.
- Managed inventory effectively, ensuring product availability that met customer demand while optimizing costs.
Operations Executive
Law Abiding Technology
New Delhi
05.2019 - 06.2021
- Built and maintained strong client relationships by proactively following up on orders and addressing client concerns, resulting in increased customer loyalty.
- Provided strategic recommendations based on product quality assessments, influencing purchasing decisions and enhancing customer satisfaction.
Education
Post-Graduation Diploma - Supply Chain Management Global
Seneca College
Toronto, Canada04-2022
Bachelors - Business Administration
GURU GOBIND SINGHINDRAPRASTHA UNIVERSITY
Delhi, India07-2018
Skills
- Communication skills
- Teamwork management
- Goal-oriented and Self-Motivated
- Adaptability
Languages
- Hindi, First Language
- English, Advanced (C1)
Timeline
Ground Handler
Cargojet
09.2023 - 09.2024
Assistant Service Manager
Farm Boy
10.2021 - 06.2023
Operations Executive
Law Abiding Technology
05.2019 - 06.2021
Post-Graduation Diploma - Supply Chain Management Global
Seneca College
Bachelors - Business Administration
GURU GOBIND SINGHINDRAPRASTHA UNIVERSITY
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